At a Glance
- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's One Great Team, known for its inclusive and supportive culture.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and access career development opportunities.
- Other info: Flexible hours available, with comprehensive training and ongoing support.
- Why this job: Be the heart of guest experiences and make a real difference in their stay.
- Qualifications: Customer service experience is a plus, but passion for people is key!
The predicted salary is between 12.71 - 12.71 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check-in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
- Comfortable working outdoors at our check-in gate, welcoming guests and owners as they arrive.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Experience Team Member in Northumberland employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. As a Guest Experience Team Member, you'll enjoy comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while working in a beautiful outdoor setting that enhances the guest experience. Join us to be part of a supportive team dedicated to creating memorable moments for our guests and owners.
