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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 10 - 12 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Experience Team Member in New Quay employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member in New Quay
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think about some scenarios you might face. Role-play with a friend or family member to get comfortable with handling questions and complaints like a pro.
✨Tip Number 3
Bring your enthusiasm! When you walk into that interview, let your passion for customer service shine through. A friendly smile and positive attitude can make a huge difference in how you're perceived by the hiring team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows that you appreciate the opportunity and are still excited about the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Experience Team Member in New Quay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience in customer service or guest relations, and explain how it aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your passion across without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen Actively
Demonstrating your listening skills is crucial. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you value communication, which is essential for the role.
✨Prepare for Scenarios
Think about potential guest scenarios you might face and how you would handle them. Be ready to discuss how you would approach challenges or complaints with patience and tact, as this will highlight your problem-solving skills.
✨Collaborate and Share Insights
Emphasise your ability to work as part of a team. Discuss how you’ve collaborated with others in the past to enhance customer experiences. Mentioning how you can share feedback and insights to improve service will show you're proactive and committed to continuous improvement.
