Multi-Venue F&B Manager - Haggerston Castle Holiday Park

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun. Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR Job Details Position: Multi-Venue Food & Beverage Manager Type: Full-Time / Permanent Bonus: Up to 10% Annual Bonus Join our One Great Team here at Haven as a Multi-Venue Food & Beverage Manager! Use your leadership expertise to deliver outstanding service and delicious food across our multiple franchise brands, creating memorable experiences for every guest. In this role, you’ll be at the heart of an energetic F&B leadership team, leading with clear direction and plenty of motivation. You’ll inspire your franchise venue managers to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands-on with performance, offering feedback to help your teams grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies and franchise brand standards. This role involves managing multiple onsite franchise brands including Burger King, Slim Chickens, Papa Johns and Chopstix Noodle Bar. Key Responsibilities Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets. Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere. Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs. Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities. Requirements – Proven experience in roles such as Area Manager, Regional Manager in a fast-food chain, or a similar management role within the food service industry. – Strong leadership and communication skills. – Ability to work in a fast-paced environment while maintaining attention to detail. – Exceptional customer service and problem-solving abilities. – Knowledge of health and safety regulations. – Strong organisational and multitasking skills. – Experience in budgeting and financial management. – Flexibility to work evenings, weekends, and holidays. What We Offer – Attractive salary plus annual bonus opportunity. – On-site accommodation, subject to availability and T&Cs. – An inclusive, supportive work environment. – Comprehensive training and ongoing support. – Career development opportunities, including fully funded qualifications. – Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.