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- Tasks: Welcome holiday homeowners and create a relaxing atmosphere in the lounge.
- Company: Join Haven, the largest holiday park on the stunning North Yorkshire coast.
- Benefits: Enjoy up to 50% off dining, discounts on holidays, and free access to facilities.
- Why this job: Perfect for those passionate about hospitality and building connections in a vibrant community.
- Qualifications: Experience in hospitality is a plus; must be friendly and confident with guests.
- Other info: Flexible hours available, including weekends and evenings; training and career development provided.
Join our team at Primrose Valley Haven's largest holiday park situated along the magnificent North Yorkshire coast in Filey.
As an Owners Lounge Host, you’ll be dedicated to delivering exceptional experiences for our valued holiday homeowners in their exclusive lounge! You’ll play a key role in creating a welcoming and relaxing atmosphere for our owners, providing a personalised service and ensuring their visits are memorable. If you have a passion for hospitality and enjoy building connections, this role is ideal for you!
Key Responsibilities:- Greet owners warmly, building rapport and ensuring a positive lounge experience.
- Assist with daily operations of the lounge, including serving drinks and food, keeping the space clean and inviting.
- Provide information on events, activities, and amenities, helping owners make the most of their stay.
- Act as a point of contact for owner queries, offering friendly and efficient assistance.
- Support the owner services team in creating a sense of community within the owner's lounge.
- Experience in a hospitality or customer service role is beneficial.
- Friendly, personable, and confident in interacting with guests of all ages.
- Strong communication skills and a commitment to delivering excellent service.
- Ability to work independently and as part of a team, with a proactive approach.
- Flexible availability, including weekends, evenings and bank holidays.
- Applicants must meet the minimum legal age of 18 to sell alcohol.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Lounge Host employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host
✨Tip Number 1
Familiarise yourself with Haven's values and the specific atmosphere of the Owners Lounge. Understanding what makes the lounge special will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond for guests. This will highlight your ability to create memorable experiences, which is key for the Lounge Host role.
✨Tip Number 3
Network with current or former employees of Haven if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, as the role requires availability on weekends and holidays. Showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Lounge Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lounge Host. Familiarise yourself with the key tasks such as greeting owners, serving food and drinks, and providing information about events.
Tailor Your CV: Highlight any relevant experience in hospitality or customer service on your CV. Use specific examples that demonstrate your ability to create a welcoming atmosphere and provide excellent service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to connect with guests. Mention why you want to work at Haven and how your skills align with their values.
Showcase Your Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've successfully interacted with customers in previous roles, as this is crucial for the Lounge Host position.
How to prepare for a job interview at Haven
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for creating memorable guest experiences, as this role is all about making owners feel welcome and valued.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests of all ages, it's crucial to showcase your communication skills. Practice clear and friendly responses to potential questions, and be prepared to discuss how you would handle various guest interactions.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and customer service skills. Think of examples from past experiences where you successfully resolved issues or enhanced a guest's experience, as these will demonstrate your proactive approach.
✨Research Haven and Its Values
Familiarise yourself with Haven's mission and values before the interview. Understanding their commitment to inclusivity and community will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
