At a Glance
- Tasks: Create a welcoming experience for Holiday Homeowners and serve food and drinks.
- Company: Join Haven's One Great Team in a fun, inclusive environment.
- Benefits: Up to £12.71 per hour, discounts, free access to facilities, and career development.
- Other info: Flexible hours with opportunities for training and growth.
- Why this job: Be the friendly face of our Owners Venue and build community connections.
- Qualifications: Customer-focused attitude; bar or hospitality experience is a plus.
The predicted salary is between 25000 - 27000 £ per year.
Join our One Great Team at Haven as an Owners Lounge Team Member, where you’ll help create a relaxed, welcoming, and high-quality experience exclusively for our Holiday Homeowners. This role is all about great service, familiar faces, and creating a comfortable social space that owners love returning to. We’re on the hunt for a friendly, upbeat Owners Team Member to bring some fun and flavour to our team! In this role, you’ll be the face of our Owners Venue.
Key Responsibilities
- Greet Holiday Homeowners warmly and provide attentive, personalised service
- Take and prepare drinks orders, including beers, wines, spirits, and simple cocktails
- Take and serve food orders, working closely with our kitchen team
- Maintain a clean, organised, and well-presented bar and lounge area
- Build rapport with owners, helping to create a friendly, community feel
- Support owner events and social activities, including setting up, serving, and ensuring events run smoothly
- Work collaboratively with other departments across the park when required to support owner experiences and operational needs
- Work closely with the team to ensure smooth day-to-day lounge operations
- Follow all responsible alcohol service and health & safety guidelines
Requirements
- Previous experience in a bar, hospitality, or customer-facing role is beneficial but not essential
- Applicants must meet the minimum legal age of 18 to sell alcohol
- A friendly, professional, and customer-focused approach
- Confident communicator who enjoys building positive relationships
- Able to work calmly and efficiently in a relaxed but service-led environment
- Flexible availability, including evenings, weekends, and holidays
What We Offer
- An inclusive, supportive work environment
- Comprehensive training and ongoing support
- Career development opportunities, including fully funded qualifications
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
Owners Lounge Team Member – Haven in London employer: Haven
At Haven, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. As an Owners Lounge Team Member, you'll enjoy comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while working in a relaxed environment that prioritises great service and community spirit. Join us to be part of a supportive team dedicated to creating memorable experiences for our Holiday Homeowners.
StudySmarter Expert Advice🤫
We think this is how you could land Owners Lounge Team Member – Haven in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past experiences where you've provided great service or built rapport with customers. Be ready to share these stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and approachable. A friendly appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Owners Lounge Team Member – Haven in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature that fits perfectly with our Owners Lounge vibe.
Tailor Your Application:Make sure to tailor your application to the Owners Lounge Team Member role. Highlight any relevant experience in hospitality or customer service, even if it’s not directly related. We love seeing how your skills can bring fun and flavour to our team!
Show Your Passion for Service:In your application, express your passion for providing great service. Share examples of how you've created a welcoming atmosphere in previous roles. We’re all about building rapport with our Holiday Homeowners, so let us know how you can contribute!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our One Great Team!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you understand what it means to be an Owners Lounge Team Member. Familiarise yourself with the key responsibilities like greeting Holiday Homeowners and serving drinks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about creating a friendly atmosphere, think of examples from your past experiences where you've built rapport with customers or worked as part of a team. Be ready to share how you handle difficult situations with a smile and keep things upbeat!
✨Dress for Success
Even though the vibe is relaxed, first impressions matter! Dress smart-casual to show that you take the interview seriously while still fitting in with the laid-back environment of Haven. A neat appearance can set the tone for a positive conversation.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, owner events, or how they support career development. It shows you're engaged and eager to learn more about being part of their One Great Team!
