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For Companies At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a fun-filled holiday park in beautiful Northumberland.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team and make a real impact on owner experiences.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach are essential.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 25000 - 35000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Lettings Administrator
- Type: Full-Time/Permanent
- Salary: £12.71 per hour
As a Lettings Administrator, you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Lettings Administrator employer: Haven
Contact Detail:
Haven Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Lettings Administrator. Understanding the importance of owner relationships and effective communication will help you demonstrate your suitability for the role during interviews.
✨Tip Number 2
Research Haven's values and culture. Being able to align your personal values with those of the company can set you apart from other candidates, showing that you're a great fit for their team.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships or resolved conflicts in previous roles. This will showcase your interpersonal skills and proactive approach, which are crucial for this position.
✨Tip Number 4
Network with current or former employees of Haven if possible. They can provide valuable insights into the company and the role, and may even refer you, increasing your chances of landing an interview.
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lettings Administrator. Highlight your organisational skills and ability to manage owner relationships in your application.
Tailor Your CV: Customise your CV to reflect the key skills mentioned in the job description, such as communication, problem-solving, and administrative abilities. Use specific examples from your past experiences that demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your proactive approach aligns with Haven's values and how you can contribute to enhancing the Letting Owner experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Lettings Administrator role.
How to prepare for a job interview at Haven
✨Showcase Your Organisational Skills
As a Lettings Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Demonstrate Excellent Communication
This role requires excellent communication with Letting Owners and various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully resolved conflicts or addressed concerns in previous roles.
✨Emphasise Your Problem-Solving Approach
A proactive and solutions-focused mindset is key for this position. Prepare to discuss situations where you've identified problems and implemented effective solutions, showcasing your ability to think on your feet and adapt to challenges.
✨Familiarise Yourself with Compliance Processes
While full training will be provided, having a basic understanding of compliance processes can set you apart. Research relevant regulations and be ready to discuss how you would ensure adherence to these standards in your role.
