Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a vibrant team focused on exceptional owner experiences.
- Benefits: Attractive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Make a real impact by enhancing the Letting Owner experience in a supportive environment.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach.
- Other info: Comprehensive training provided with opportunities for growth and exclusive team perks.
The predicted salary is between 28800 - 43200 £ per year.
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
Lettings Administrator employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! As a Lettings Administrator, you'll need to engage confidently with owners and stakeholders. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks or resolved issues in the past. This will demonstrate your proactive approach and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and helps keep you on their radar!
We think you need these skills to ace Lettings Administrator
Some tips for your application 🫡
Show Your Organisational Skills: As a Lettings Administrator, being organised is key! Make sure your application highlights your strong administrative skills and attention to detail. We want to see how you manage tasks efficiently!
Communicate Confidently: You’ll be engaging with Letting Owners, so let your communication skills shine through in your application. Use clear and friendly language to demonstrate your interpersonal abilities. We love a good chat!
Be Proactive: We’re looking for someone who takes initiative. In your application, share examples of how you've tackled challenges or improved processes in the past. Show us that you’re solutions-focused!
Apply Through Our Website: Don’t forget to apply through our website! It’s quick and easy, and we’ll be in touch soon after. We can’t wait to see your application and hopefully welcome you to our One Great Team!
How to prepare for a job interview at Haven
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you confidently discuss how you can support the Head of Holiday Home Revenue and enhance the Letting Owner experience.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with Letting Owners, be prepared to demonstrate your excellent communication abilities. Think of examples where you've successfully resolved issues or addressed concerns with empathy. This will show that you can engage effectively with various stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle owner feedback. Prepare specific scenarios from your past experiences where you’ve had to manage conflicts or improve processes. This will highlight your proactive and solutions-focused approach.
✨Research the Company Culture
Understanding Haven's values and culture is crucial. Be ready to discuss how you can contribute to their inclusive and supportive environment. Mention any relevant experiences that align with their commitment to exceptional service and collaboration across departments.
