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- Tasks: Join our finance team as an Income Assistant, processing invoices and managing financial transactions.
- Company: Be part of Bourne Leisure, a leading family in the holiday park industry with 39 stunning locations.
- Benefits: Enjoy hybrid working, competitive salary, annual bonuses, and exclusive discounts on holidays.
- Why this job: Contribute to a supportive team culture while honing your finance skills in a dynamic environment.
- Qualifications: Strong understanding of accounts receivable, proficient in Excel, and excellent communication skills required.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Hemel Hempstead (Hybrid – 3 Days per week in office)
Competitive Salary + bonus and benefits
Full-Time | Permanent
About the Role
Are you detail-driven with a knack for numbers and a passion for getting things right first time? Join us as an Income Assistant and become a vital part of our fast-paced finance team. Based in Hemel Hempstead with the flexibility to work from home up to 50% of the time, you’ll help ensure our financial transactions are accurate, compliant, and on time – supporting smooth operations across our much-loved holiday parks. Whether it’s reconciling bank statements or resolving queries with teams on site, your precision and problem-solving skills will help keep everything ticking along behind the scenes.
In this role, you’ll:
- Process invoices and manage rebates and sundry payments
- Handle customer queries and ensure accurate posting of financial transactions
- Conduct daily bank reconciliations across multiple accounts
- Manage refunds, chargebacks, and journal entries using ERPx and Seaware systems
- Reconcile daily takings and investigate discrepancies
- Support the Income Team in reducing outstanding debt
- Communicate effectively with internal teams and customers
- Assist in month-end and year-end closing processes
- Help streamline and improve processes where possible
- Contribute to a collaborative and supportive team culture
To thrive in this role, you’ll need:
- A strong understanding of accounts receivable and basic accounting principles
- Experience with bank reconciliations and financial systems
- Proficient Excel skills, including pivot tables and v-lookups
- A proactive, problem-solving mindset with great attention to detail
- Excellent communication and customer service skills
- Ability to prioritise workload and meet tight deadlines
- A positive attitude and eagerness to contribute to team success
- High accuracy and organisational skills
- Familiarity with multi-site or high-volume environments (desirable)
- An accountancy qualification such as AAT (desirable but not essential)
What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
Income Assistant employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Familiarise yourself with the specific financial systems mentioned in the job description, such as ERPx and Seaware. Having a basic understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Brush up on your Excel skills, particularly pivot tables and v-lookups. Being able to demonstrate your proficiency in these areas can significantly boost your chances of impressing the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries or discrepancies in previous roles. This will showcase your problem-solving skills and attention to detail, which are crucial for the Income Assistant position.
✨Tip Number 4
Research the company culture at Haven and Bourne Leisure. Understanding their values and demonstrating how you align with their 'Breath of Fresh Air' culture can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in accounts receivable and financial systems. Use specific examples that demonstrate your attention to detail and problem-solving skills, as these are crucial for the Income Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the job requirements, particularly your proficiency in Excel and experience with bank reconciliations.
Showcase Relevant Skills: Emphasise your communication and customer service skills in your application. Provide examples of how you've effectively resolved queries or collaborated with teams, as this is important for the Income Assistant role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the role you’re applying for.
How to prepare for a job interview at Haven
✨Showcase Your Attention to Detail
As an Income Assistant, precision is key. Be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact, such as successfully reconciling accounts or resolving discrepancies.
✨Demonstrate Your Problem-Solving Skills
Highlight instances where you've tackled challenges in financial processes. Discuss how you approached these problems and the solutions you implemented, showcasing your proactive mindset.
✨Familiarise Yourself with Financial Systems
Since the role involves using ERPx and Seaware systems, it’s beneficial to research these platforms beforehand. If you have experience with similar systems, be ready to share how you adapted quickly and effectively.
✨Prepare for Team Collaboration Questions
Given the emphasis on teamwork, think of examples that illustrate your ability to communicate effectively with colleagues and customers. Be ready to discuss how you contribute to a positive team culture and support others in achieving common goals.