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- Tasks: Engage with customers, guiding them to find their perfect holiday home.
- Company: Join Haven, part of the award-winning Bourne Leisure family.
- Benefits: Enjoy competitive salary, uncapped commission, and amazing discounts on holidays.
- Why this job: Make meaningful connections while helping others create unforgettable memories.
- Qualifications: Warm phone manner and customer service experience are essential.
- Other info: Flexible hybrid working model with exciting career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Holiday Home Advisor (Caravan Sales) – Haven, Hemel Hempstead, Hertfordshire, United Kingdom. Hybrid working model (3 days in the office per week, plus one Saturday per month).
Annual salary + uncapped commission and benefits.
What you’ll do
In this role you’ll turn warm enquiries into meaningful conversations, guiding prospective caravan owners with warmth and confidence across phone, webchat, and online channels. You’ll deliver high-quality appointments to our parks and help welcome new Owners into the Haven community, ensuring every interaction is personal, positive and seamless.
Your responsibilities
- Engaging with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
- Collaborating effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
- Delivering excellent customer service across all channels, ensuring messages and call-back requests are responded to promptly, and passing leads to the right teams when needed.
- Being a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping your product knowledge up to date to support every conversation.
- Contributing to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.
What we’d like you to bring
- Excellent, warm telephone manner with the ability to quickly build rapport
- Experience of working in a customer-facing role
- The drive to achieve the targets set for you whilst delivering a first-class customer experience
- Computer literacy with the ability to use a number of tools and systems
- Flexibility, you will work one Saturday a month
What’s in it for you?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations, with our HQ based in Hemel Hempstead.
What’s it like to work with us?
We prioritise a Breath of Fresh Air culture that values openness and transparency, supporting every team member to be authentic. We operate a hybrid working model, with about 50% of your time spent in the office, and opportunities to work at Park locations or external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are central to our values. We encourage applications from all backgrounds and communities and are happy to discuss reasonable adjustments or flexibility, including part-time or job-share arrangements.
If you require any assistance or reasonable adjustments while applying, please contact resourcingteam@bourne-leisure.co.uk.
Senioritiy level
- Entry level
Employment type
- Part-time
Job function
- Sales and Business Development
- Industries Travel Arrangements
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Holiday Home Advisor (Caravan Sales) employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Advisor (Caravan Sales)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Haven's values, culture, and what makes them tick. This will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, try role-playing conversations with friends or family. This will help you build confidence and refine your warm telephone manner before the real deal.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or a conversation, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds, which can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Haven community. Let’s get you that job!
We think you need these skills to ace Holiday Home Advisor (Caravan Sales)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any customer-facing roles you've had and how they’ve prepared you for this position with us at Haven.
Show Off Your Skills: Don’t forget to showcase your computer literacy and any tools or systems you’re familiar with. We love a tech-savvy candidate who can hit the ground running!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Haven
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in Haven's offerings, especially caravans and parks. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Warm Telephone Manner
Since this role involves a lot of phone interactions, practice your telephone skills with friends or family. Focus on being friendly and approachable, as building rapport quickly is key to success in this position.
✨Prepare for Scenario Questions
Think about how you would handle various customer scenarios, such as dealing with a difficult enquiry or turning a lead into a sale. Prepare specific examples from your past experiences to demonstrate your problem-solving skills.
✨Show Your Team Spirit
Haven values collaboration, so be ready to discuss how you’ve worked effectively in teams before. Share examples of how you’ve supported colleagues or contributed to team goals, as this will highlight your fit within their culture.
