Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage holiday home transactions and ensure exceptional service for owners.
- Company: Join Haven, a leading holiday park operator focused on creating memorable experiences.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team while making a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and a proactive approach; training provided for compliance knowledge.
- Other info: This is a full-time, fixed-term role covering maternity leave for 18 months.
The predicted salary is between 28800 - 43200 £ per year.
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Holiday Home Administrator employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Administrator
✨Tip Number 1
Familiarise yourself with the holiday home market and the specific services offered by Haven. Understanding our unique selling points will help you engage effectively with owners and prospective owners during your interactions.
✨Tip Number 2
Brush up on your organisational skills by using tools like calendars or task management apps. Being able to manage multiple transactions and timelines efficiently is crucial for this role, so practice prioritising tasks ahead of time.
✨Tip Number 3
Develop your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various owner queries and ensuring their satisfaction throughout the sales process.
✨Tip Number 4
Research GDPR and FCA regulations relevant to the holiday home industry. Having a basic understanding of compliance processes will not only boost your confidence but also demonstrate your proactive approach to potential employers.
We think you need these skills to ace Holiday Home Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Holiday Home Revenue Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, administration, and compliance processes. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed transactions or resolved customer issues in the past, showcasing your proactive approach.
Prepare for the Interview: If shortlisted, prepare for the interview by reviewing common questions related to customer service and compliance. Be ready to discuss your problem-solving strategies and how you would handle specific scenarios related to the role.
How to prepare for a job interview at Haven
✨Showcase Your Organisational Skills
As a Holiday Home Revenue Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the role.
✨Emphasise Customer Service Experience
This role requires strong customer service skills. Be ready to discuss specific instances where you provided exceptional service, resolved customer issues, or went above and beyond to ensure satisfaction. Highlighting your communication abilities will also be beneficial.
✨Familiarise Yourself with Compliance Processes
Understanding compliance is crucial for this position. Brush up on GDPR and FCA regulations, even if training will be provided. Showing that you have a proactive approach to learning about these processes can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing transactions or resolving snagging issues. Think through potential scenarios and formulate your responses in advance to demonstrate your problem-solving skills.
