At a Glance
- Tasks: Support park teams in delivering exceptional food and beverage experiences while driving innovation.
- Company: Join the award-winning Bourne Leisure family, known for its supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonus, and exclusive discounts on holidays.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in a high-visibility role with exciting career pathways.
- Qualifications: Proven F&B leadership experience and strong communication skills required.
The predicted salary is between 35000 - 42000 £ per year.
We're looking for an experienced Haven F&B leader to join our Central Operations team on a fixed-term contract as an F&B Operational Support Manager, supporting our Southern parks. This is your chance to step into a visible, high-impact role where you'll partner with park teams across Haven to drive excellence, innovation, and guest delight. You'll be the go‑to expert supporting our Heads of F&B and park leaders, helping them execute our F&B strategy brilliantly whilst championing our brands, safeguarding safety, and delivering real business results.
What You Will Be Doing
- Partnering & supporting park F&B leadership to deliver our F&B strategy with sharp communication, analysis, and coaching
- Driving performance by helping parks find smart ways to grow revenue and guest advocacy whilst upholding brand standards
- Championing safety & standards as the technical expert who safeguards our brands through flawless execution and risk guidance
- Sharing best practice and using data to identify opportunities, supporting parks with targeted training and continuous improvement
- Collaborating across teams: Capital development, audit, compliance, Franchise partners etc, to ensure smooth launches and handovers
What We’d Like You To Bring
- Proven F&B leadership experience on a Haven park with broad understanding of park structure and interdependencies
- Strong communication & coaching skills – you present confidently, lead conversations, and genuinely develop people
- Sharp numeracy & strategic thinking with proven Margin Management and P&L knowledge
- Calm, balanced leadership – you manage multiple priorities under pressure, build collaborative relationships, and embody our HWOL values
Essential qualifications: Level 3 Food Safety, proficiency in Word/Excel/Adobe, comprehensive P&L knowledge, and Franchise systems certification.
What’s In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.
Food & Beverage Operational Support Manager in Hemel Hempstead employer: Haven
Haven is an excellent employer, offering a supportive and inclusive work environment in Lancashire where you can thrive as a Venue Cleaner. With flexible hours, comprehensive training, and numerous career development opportunities, employees are encouraged to grow and succeed while enjoying exclusive perks that enhance their work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Operational Support Manager in Hemel Hempstead
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Food & Beverage Operational Support Manager in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Haven
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Haven. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
