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- Tasks: Lead guest and owner relations, resolving high-risk complaints with care and strategy.
- Company: Join Haven, a brand dedicated to exceptional guest experiences.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Make a real impact on guest satisfaction and brand loyalty.
- Qualifications: Strong leadership skills and experience in customer relations.
- Other info: Dynamic role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Haven, every guest and owner experience matters. As our Guest & Owner Relations Manager, you’ll play a strategic role in protecting our brand and strengthening loyalty by leading the end-to-end resolution of large, high-risk complaints with care, pace and sound commercial judgement. This is a high-impact, leadership role where insight, collaboration and strategy come together to shape how we listen, respond and continually raise the bar for our guest and owner experience.
Acting as a trusted strategic expert, you’ll set the standard for service recovery across our parks.
Experience Guest & Owner Relations Manager - Hertfordshire, HP2 4YL in Hemel Hempstead employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Guest & Owner Relations Manager - Hertfordshire, HP2 4YL in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haven on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Haven's values and recent initiatives. We want to show that we’re not just a good fit for the role, but also for the company culture. Tailor our answers to reflect their mission!
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us articulate our experience in handling complaints and leading teams, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Haven family.
We think you need these skills to ace Experience Guest & Owner Relations Manager - Hertfordshire, HP2 4YL in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest & Owner Relations Manager role. Highlight your relevant experience and skills that align with our focus on guest satisfaction and complaint resolution.
Showcase Your Leadership Skills: Since this is a high-impact role, we want to see examples of your leadership abilities. Share specific instances where you've successfully managed teams or resolved complex issues, demonstrating your strategic thinking.
Be Authentic: We value genuine personalities! Let your true self shine through in your application. Share your passion for guest relations and how you can contribute to enhancing our brand's reputation.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Haven
✨Know the Company Inside Out
Before your interview, make sure you research Haven thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Guest & Owner Relations Manager role, expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved complaints or improved guest satisfaction, and be ready to discuss them in detail.
✨Showcase Your Leadership Skills
This is a leadership position, so be prepared to demonstrate your ability to lead teams and influence others. Share specific instances where you've led a team through challenges or implemented strategies that improved service recovery. Highlight your collaborative approach and how it aligns with Haven's goals.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's future plans for enhancing guest experiences or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to Haven's long-term vision.
