Compliance & Financial Crime Manager - Hertfordshire, HP2 4YL in Hemel Hempstead

Join us as our Compliance & Financial Crime Manager and take the lead in safeguarding our business by ensuring full adherence to FCA regulations, including the Consumer Credit Sourcebook and Consumer Duty. In this pivotal role, you’ll guide senior management with expert regulatory advice, proactively monitor compliance risks, and champion a strong culture of integrity and accountability across Haven Leisure Limited and Bourne Leisure Limited. If you’re passionate about making a real impact through compliance and financial crime prevention, this is the role for you.

What you will be doing:

• Designing, implementing, and maintaining a robust compliance framework and monitoring programme aligned with FCA rules, regulatory developments, and the business’s risk profile, supporting sustainable growth and good consumer outcomes.
• Leading the business’s Consumer Duty approach and embedding conduct risk into monitoring, governance, and decision-making, ensuring positive consumer outcomes and regulatory adherence.
• Providing expert compliance advice on products, marketing, and operational changes, reviewing financial promotions, and acting as a trusted advisor balancing regulatory and commercial objectives.
• Overseeing financial crime prevention policies and activities, managing complex cases, supporting sanctions and KYC checks, and advising the MLRO to ensure ongoing regulatory compliance.
• Owning compliance policies, training, regulatory engagement, and reporting; delivering regular MI to senior stakeholders, supporting governance, and identifying emerging risks for continuous improvement.

What we’d like you to bring:

• Significant experience in a senior compliance role within an FCA-regulated credit broker or consumer finance firm, with strong knowledge of the FCA Handbook, including CONC, PRIN, SYSC, DISP, and Consumer Duty.
• Proven ability to design and deliver strategic, risk-based compliance monitoring programmes and implement financial crime prevention policies in an FCA-regulated environment.
• Experience engaging effectively with the FCA and senior stakeholders, supported by strong analytical, reporting, and communication skills.
• Professional compliance qualifications (e.g., ICA, CISI) and experience supporting SM&CR responsibilities, with a proactive, solutions-focused approach and excellent judgment.
• Ability to work independently and collaboratively and present complex information clearly, challenge constructively, influence senior stakeholders, and uphold the highest standards of integrity and FCA Conduct Rules.

What’s In It For You?

• ‘Holiday Buy Scheme’
• Annual bonus
• Generous discounts on Haven and Warner Hotels holidays for you, your family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.