Head of Facilities

Overview

Position: Head of Department – Head of Facilities
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus

Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime. In this role, you\\\’ll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You\\\’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You\\\’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\\\’ll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you\\\’ll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Leadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, motivating the team to achieve positive results and develop a focused team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
• Guest experience: Interact with guests, build trusted relationships with owners, address needs and concerns, handle escalated guest issues and ensure resolutions are prompt and satisfactory; gather and analyse guest feedback for continuous improvement.
• Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
• Team Management: Engage, educate, support, and appraise team members, fostering a workplace atmosphere that emphasises cooperation, creativity, and career advancement.
• Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes.
• Operations and Sales Support: Assist Team Managers in achieving annual sales growth and surpassing profit targets by enhancing day-to-day maintenance, caravan siting and cleaning activity across the park to create an environment for all Guests and Owners to enjoy.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
• Compliance: Maintain safety and compliance in areas of gas, water, electricity and drainage and caravan siting; ensure all activities adhere to relevant laws, regulations, and industry standards.
• Reporting: Provide regular reports to senior management, highlighting achievements, challenges, and future plans.

Requirements

• Prior senior-level experience within a hard and soft facilities management role.
• Experience in vendor management with proven negotiating skills.
• Proven leadership and organizational capabilities with a track record of enhancing team performance and developing a diverse workforce.
• Proven ability to develop strategic plans and address problems.
• Effective communication and interpersonal skills.
• Proven history of achieving department and organizational goals; knowledge of industry trends, regulations and best practices.
• Commercial mindset with evidence of managing costs while delivering exceptional service.
• Strong organisational skills with meticulous attention to detail and the ability to prioritise during busy periods.

What We Offer

• Attractive salary plus 25% annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• Inclusive, supportive work environment and comprehensive training.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including discounts and free access to facilities and more.

How to Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If successful, you\\\’ll be invited for an interview to assess your skills, experience, and suitability for the role. If you require any assistance or reasonable adjustments during the application process, please contact us. Equity and inclusion are central to who we are and what we do, and we welcome applications from all backgrounds, communities and industries and are ready to discuss any reasonable adjustments or flexibility you may require, including whether a role can be full-time, part-time or a job-share.