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- Tasks: Lead a dynamic team to enhance guest experiences and maintain beautiful grounds.
- Company: Join Haven, a vibrant company focused on guest satisfaction and teamwork.
- Benefits: Enjoy perks like discounts, free access to facilities, and career development opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Make a real impact on guests' experiences while developing your leadership skills.
- Qualifications: Experience in leadership roles within facilities or maintenance is essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our One Great Team here at Haven as a Grounds & Siting Manager! Step into a role where you’ll make a real impact on our guests' experience and the beauty of our surroundings.
As the Grounds & Siting Manager, you'll be at the heart of an energetic Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional grounds maintenance and caravan siting activity, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Head Grounds & Siting Lead - Guest Experience & Ops employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Grounds & Siting Lead - Guest Experience & Ops
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like Grounds & Siting Manager. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Haven, they value guest experience and teamwork, so think of examples from your past that showcase your leadership and customer service skills.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in fast-paced environments. This will show you can handle the day-to-day operations smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our One Great Team!
We think you need these skills to ace Head Grounds & Siting Lead - Guest Experience & Ops
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in previous roles, so share specific examples that showcase your ability to lead and inspire.
Focus on Guest Experience: Since this role is all about enhancing guest satisfaction, don’t forget to mention any relevant experience you have in customer service. We love to hear about how you've tackled guest concerns and created a welcoming atmosphere in your past positions.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the perfect fit for the Grounds & Siting Manager role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you'll be one step closer to joining our fantastic team at Haven!
How to prepare for a job interview at Haven
✨Know Your Grounds
Before the interview, make sure you understand the role of a Grounds & Siting Manager inside out. Familiarise yourself with the key responsibilities like team leadership and guest experience. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Think of examples where you've motivated a team or tackled challenges head-on. Highlighting your ability to inspire and support your team will resonate well with the interviewers.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare specific scenarios where you've successfully resolved operational issues or improved service. This will demonstrate your capability to handle the fast-paced environment they mentioned.
✨Emphasise Compliance Knowledge
Since health and safety regulations are crucial in this role, brush up on relevant laws and company policies. Be prepared to discuss how you ensure compliance in your previous roles, as this will show you're serious about maintaining high standards.