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- Tasks: Be the heart of guest experience, ensuring every stay is memorable and enjoyable.
- Company: Join Haven, a vibrant team dedicated to creating unforgettable guest experiences.
- Benefits: Competitive pay, flexible hours, and training provided for all skill levels.
- Why this job: Make a real difference in guests' holidays while developing your customer service skills.
- Qualifications: Passion for people and a friendly attitude; experience is a plus but not required.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest experience, making their stay with us feel extra special.
As a Guest Experience Team Member, you'll be interacting with guests to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member - Cornwall, TR27 5AX in Hayle employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Cornwall, TR27 5AX in Hayle
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's website and social media. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Guest Experience Team Member, you'll be all about making guests feel welcome. Role-play common scenarios with friends or family to boost your confidence in handling different situations.
✨Tip Number 3
Be ready to share your stories! Think of examples from your past experiences where you've gone above and beyond for customers. This will show that you have the right attitude and skills for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our One Great Team at Haven!
We think you need these skills to ace Guest Experience Team Member - Cornwall, TR27 5AX in Hayle
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable guest experiences.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience or skills that align with our values of customer service and teamwork. We love seeing how you can fit into our One Great Team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to express genuine enthusiasm during the interview. Smile, maintain eye contact, and let your passion for creating memorable experiences shine through.
✨Prepare for Common Scenarios
Think about potential guest interactions you might face. Prepare examples of how you've handled customer service challenges in the past. This will show that you can think on your feet and are ready to tackle any situation with grace.
✨Listen Actively
Demonstrate your listening skills during the interview. When asked questions, take a moment to reflect before answering. This shows that you value communication and understand the importance of making guests feel heard and appreciated.
✨Collaborate and Connect
Highlight your teamwork skills by sharing experiences where you worked well with others. The role requires collaboration, so showing that you can work seamlessly with colleagues will make you stand out as a candidate who fits into their One Great Team.
