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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join Haven, a vibrant team dedicated to creating memorable experiences.
- Benefits: Enjoy flexible hours, discounts, and career development opportunities.
- Why this job: Be the heart of guest experiences in a fun, supportive environment.
- Qualifications: No experience needed; just a passion for people and great communication skills.
- Other info: Training provided, with opportunities for personal growth and exclusive perks.
The predicted salary is between 24000 - 36000 £ per year.
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
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Guest Experience Team Member employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member
✨Tip Number 1
Familiarise yourself with Haven's values and mission. Understanding what makes our guest experience special will help you convey genuine enthusiasm during your interactions, showing that you're aligned with our goals.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with guests, being able to articulate your thoughts clearly and listen actively will set you apart. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common guest concerns and complaints in hospitality. Being prepared with solutions or ways to handle these situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Showcase your passion for customer service by sharing personal experiences where you've gone above and beyond for someone. This will highlight your dedication to creating memorable experiences for guests.
We think you need these skills to ace Guest Experience Team Member
Some tips for your application 🫡
Understand the Role: Before applying, take some time to fully understand the responsibilities of a Guest Experience Team Member. Familiarise yourself with the key tasks and qualities they are looking for, such as customer focus and effective communication.
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or similar roles. Use specific examples that demonstrate your ability to create a welcoming atmosphere and handle guest inquiries effectively.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Haven and how your skills align with their values of providing exceptional guest experiences.
Prepare for the Interview: If shortlisted, prepare for the interview by thinking about common questions related to customer service scenarios. Be ready to discuss how you would handle guest complaints and provide examples of your problem-solving skills.
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key. Make sure to convey your passion for customer service during the interview. Smile, maintain eye contact, and express genuine excitement about the role and the opportunity to create memorable experiences for guests.
✨Demonstrate Active Listening
Highlight your ability to listen attentively. During the interview, practice active listening by responding thoughtfully to questions and showing that you value the interviewer's input. This skill is crucial for addressing guest concerns effectively in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and how you handle guest complaints. Prepare examples from past experiences where you successfully resolved issues or provided exceptional service, showcasing your ability to remain calm and professional under pressure.
✨Research the Company Culture
Familiarise yourself with Haven's values and culture. Understanding their commitment to creating a welcoming environment will help you align your answers with their expectations. Mention specific aspects of their service philosophy that resonate with you during the interview.
