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- Tasks: Lead a team to create unforgettable guest experiences and ensure top-tier service.
- Company: Join the vibrant team at Cala Gran, close to Blackpool.
- Benefits: Attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in customer service roles and strong leadership abilities required.
- Other info: Inclusive environment with career development opportunities and comprehensive training.
The predicted salary is between 36000 - 60000 £ per year.
Haven Lancashire, England, United Kingdom
Fleetwood Road, Fleetwood, Lancashire FY7 8JY GBR
Position: Guest Experience Manager
Type: Full-Time / Maternity Cover FTC
Bonus: Up to 10% Annual Bonus
Join our team at Cala Gran packed full of fun and a friendly feel with easy access to Blackpool. We are looking for a Guest Experience Manager to play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment.
Key Responsibilities
- Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Ensure all operations comply with health and safety regulations, company policies, and standards.
- Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk.
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
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Guest Experience Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in customer service and leadership.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! This shows that you’re engaged and keen to learn more about the role and the team dynamics. Ask about their expectations for the Guest Experience Manager and how success is measured.
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and reinforce your enthusiasm for the role.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making people happy.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've motivated a team or resolved conflicts. We’re looking for someone who can inspire others!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us that you take pride in your work and understand the importance of quality service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It only takes about 5 minutes to answer a few quick questions, and it’s the best way for us to get your application in front of the right people!
How to prepare for a job interview at Haven
✨Know Your Guest Experience
Familiarise yourself with the key responsibilities of a Guest Experience Manager. Think about how you can create unforgettable memories for guests and owners, and be ready to share specific examples from your past experiences that highlight your customer service skills.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in the past. Have a few anecdotes ready that demonstrate your ability to support and develop team members, as well as how you handle performance reviews and feedback.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you would handle operational issues or guest complaints. Think of real-life situations where you successfully resolved problems and be prepared to explain your thought process and the outcomes.
✨Understand Health and Safety Regulations
Brush up on relevant health and safety regulations that apply to the hospitality industry. Be ready to discuss how you ensure compliance in your previous roles and how you would implement these standards in a new environment.
