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For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences and solve challenges.
- Company: Join Haven, a dynamic holiday park with stunning views and a supportive culture.
- Benefits: Attractive salary, annual bonus, discounts, and career development opportunities.
- Why this job: Make a real impact in hospitality while enjoying perks and growth.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Flexible hours and inclusive environment for all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Guest Experience Manager role at Haven
Join our team at Rockley Park Holiday located alongside Poole Harbour with views of the Harbour and the Purbecks. Napier Road, Hamworthy, Poole Dorset BH15 4LZ GBR
Position
Guest Experience Manager
Type
Full-Time / Permanent
Bonus
Up to 10% Annual Bonus
Role Summary
Join our One Great Team here at Haven as a Guest Experience Manager, where you’ll play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment.
In this role, you\’ll be at the heart of an energetic Guest & Owner Experience team, leading with clear direction and plenty of motivation. You\’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done. You\’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\’ll also be the driving force behind fantastic guest and owner experiences, continuously improving how we interact and solving any issues that pop up. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Travel Arrangements
Weymouth, England, United Kingdom
Wareham, England, United Kingdom
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Guest Experience Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so don’t just memorise answers. Think about how your past experiences relate to the Guest Experience Manager role.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you figure out if it's the right fit for you. Ask about team dynamics or how success is measured in the position.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch and keeps you on their radar. Mention something specific from your conversation to remind them of your chat and reinforce your enthusiasm for the role.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making people happy.
Tailor Your Application: Make sure to customise your application to match the Guest Experience Manager role. Highlight your leadership skills and any relevant experience in customer service management. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated sentences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it only takes about 5 minutes to fill out the quick questions. Let’s get started!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, dive deep into Haven's values and mission. Understand what makes their guest experience stand out. This will help you tailor your answers to show how your leadership and customer service skills align with their goals.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team management. Share specific examples of how you've motivated teams in the past, tackled challenges, and improved performance. This is your chance to demonstrate that you can inspire others to deliver top-tier guest satisfaction.
✨Prepare for Problem-Solving Scenarios
Think of a few real-life situations where you successfully resolved guest issues or operational challenges. Be prepared to walk through your thought process and the steps you took to ensure a smooth resolution. This will highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
