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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of guest experiences and make lasting memories for visitors.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 20000 - 25000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member - Norfolk, NR30 4HG in Great Yarmouth employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - Norfolk, NR30 4HG in Great Yarmouth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think of some scenarios where you can showcase your friendly and helpful nature. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Even if you haven't worked in guest relations before, think about times when you've provided great customer service. These stories can really make you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Haven and becoming a key part of creating unforgettable experiences for our guests.
We think you need these skills to ace Guest Experience Team Member - Norfolk, NR30 4HG in Great Yarmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience or skills that show how you can contribute to making our guests feel welcome and valued.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our One Great Team.
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to express genuine enthusiasm during the interview. Smile, maintain eye contact, and let your passion for creating memorable experiences shine through.
✨Prepare for Common Scenarios
Think about potential guest interactions you might face. Prepare examples of how you've handled customer service challenges in the past. This will show that you can think on your feet and handle situations with grace.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Nod, ask clarifying questions, and summarise what the interviewer says. This shows that you value communication, which is crucial for the role.
✨Collaborate and Connect
Highlight your teamwork skills by sharing experiences where you worked well with others. The role requires collaboration, so showing that you can work seamlessly with a team will make you stand out as a candidate.
