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- Tasks: Lead a vibrant team to create unforgettable guest experiences at the pool.
- Company: Join a fun and inclusive leisure company dedicated to great service.
- Benefits: Enjoy perks like discounts, free access to facilities, and career development opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Make a splash in your career while inspiring others and having fun!
- Qualifications: Experience in leadership roles within sports, leisure, or hospitality is essential.
The predicted salary is between 30000 - 40000 £ per year.
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
We can provide on-site accommodation, subject to availability and T&Cs. Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities. In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates essential.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Locations
Activities & Pool Manager in Frome, Somerset employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Pool Manager in Frome, Somerset
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you can inspire others, especially in a fast-paced environment like this one.
✨Tip Number 3
Be ready to discuss guest experience. Prepare some ideas on how you would enhance guest satisfaction at the poolside. Show us that you’re not just about managing but also about creating memorable experiences for everyone.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if this role is right for you. Plus, it’s a great way to demonstrate your problem-solving mindset.
We think you need these skills to ace Activities & Pool Manager in Frome, Somerset
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven results in previous roles, especially in activities or leisure management.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere.
Be Specific About Your Experience: When detailing your background, be specific about your roles and responsibilities. Mention any relevant certifications like PPO and SPTO, as well as your experience with budgeting and resource management.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you'll get to answer a few quick questions that help us get to know you better!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of the Activities & Pool Manager role. Brush up on your knowledge of health and safety regulations, budgeting, and performance management. This will show that you’re not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led a team in the past. Think about specific situations where you motivated your team, tackled challenges, or improved guest experiences. This will help demonstrate your leadership style and how you can inspire others in this role.
✨Be Guest-Focused
Since guest satisfaction is a top priority, come prepared with ideas on how to enhance the guest experience. Share any previous experiences where you’ve resolved guest issues or implemented new activities that boosted satisfaction. This will highlight your commitment to creating memorable experiences.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.