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- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a vibrant team focused on exceptional owner experiences.
- Benefits: Inclusive environment, comprehensive training, career development, and exclusive team perks.
- Other info: Enjoy discounts, free access to facilities, and opportunities for growth.
- Why this job: Make a real impact by enhancing the Letting Owner experience.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach.
The predicted salary is between 25000 - 32000 £ per year.
Position: Lettings Administrator
Type: Full-Time / Permanent
Salary: Competitive
Join our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.
We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Lettings Administrator - Cumbria, LA11 7LT in Flookburgh employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator - Cumbria, LA11 7LT in Flookburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Haven on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to the Lettings Administrator role. Think about how your skills match their needs, especially in communication and problem-solving.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Haven, let them know why you’re excited about supporting Letting Owners and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our One Great Team.
We think you need these skills to ace Lettings Administrator - Cumbria, LA11 7LT in Flookburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lettings Administrator role. We want to see how you can support our Head of Holiday Home Revenue and enhance the Letting Owner experience!
Show Off Your Communication Skills: Since you'll be engaging with Letting Owners and various stakeholders, it's crucial to demonstrate your excellent communication abilities in your written application. Use clear and confident language to showcase your interpersonal skills.
Highlight Your Organisational Skills: As an organised individual, make sure to emphasise your administrative and organisational skills. We’re looking for someone who pays attention to detail and can manage multiple tasks effectively, so don’t hold back on sharing relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy—just answer a few questions, and you’ll be one step closer to joining our One Great Team!
How to prepare for a job interview at Haven
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you confidently discuss how you can support the Head of Holiday Home Revenue and enhance the Letting Owner experience.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with Letting Owners, be prepared to demonstrate your excellent communication abilities. Think of examples where you've successfully resolved concerns or addressed feedback with empathy. This will show that you can engage effectively with various stakeholders.
✨Highlight Your Organisational Skills
As an organised individual, share specific instances where your attention to detail has made a difference in your previous roles. Discuss how you manage multiple tasks and ensure compliance with processes, as this is crucial for the administrative aspects of the job.
✨Be Proactive and Solutions-Focused
During the interview, convey your proactive approach to problem-solving. Prepare to discuss situations where you've identified opportunities for improvement and taken action. This will resonate well with the company's focus on delivering exceptional service and enhancing the Letting Owner experience.