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- Tasks: Manage holiday home transactions and ensure exceptional service for owners.
- Company: Join Haven, a vibrant team dedicated to delivering outstanding customer experiences.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Be part of a team that makes holiday dreams come true for families.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Dynamic role with potential for career advancement in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you will play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We are seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover "snagging" issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day‐to‐day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
Holiday Home Revenue Admin in Fleetwood employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Revenue Admin in Fleetwood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website to understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your owner-focused approach.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've managed multiple tasks or projects at once. This will highlight your ability to handle transactions and maintain high standards throughout the owner journey, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Holiday Home Revenue Admin in Fleetwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Holiday Home Revenue Administrator role. Highlight your organisational skills and customer service experience, as these are key for us at Haven. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Remember, we love a proactive approach, so show us how you can tackle challenges head-on.
Showcase Relevant Experience: When filling out your application, don’t forget to showcase any relevant experience you have with transactions or customer interactions. We’re looking for someone who can manage the owner journey smoothly, so let us know how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the role of a Holiday Home Revenue Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing transactions and ensuring compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Think about how you can demonstrate your ability to keep things running smoothly, especially when it comes to handling transactions and customer interactions.
✨Customer Service is Key
Highlight your customer service experience during the interview. Prepare specific examples of how you've gone above and beyond to ensure customer satisfaction. Remember, this role is all about delivering exceptional service to owners and prospective owners, so showing your passion for helping others will definitely set you apart.
✨Be Proactive and Solution-Oriented
The job requires a proactive approach to resolving issues, so think of times when you've tackled challenges head-on. Be ready to discuss how you identify problems and come up with effective solutions. This will demonstrate that you have the right mindset for the role and can handle any 'snagging' issues that may arise.
