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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, flexible hours, and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
The predicted salary is between 25 - 30 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member in Fleetwood employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member in Fleetwood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think about how you can showcase your friendly and approachable nature during the interview. Maybe even role-play some common guest scenarios with a friend.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about team dynamics or how they handle guest feedback. It’ll demonstrate that you’re not just looking for any job, but that you want to contribute to making every guest’s stay unforgettable.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to spot your application and get you on the path to becoming a Guest Experience Team Member.
We think you need these skills to ace Guest Experience Team Member in Fleetwood
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience in customer service or guest relations, and explain how it makes you a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen Actively
Demonstrate your active listening skills by engaging with the interviewer. When they ask questions, take a moment to reflect before responding. This shows that you value their input and are ready to tackle guest concerns with patience and tact.
✨Prepare for Scenarios
Think about common guest scenarios you might face and how you would handle them. Be ready to discuss how you would solve problems or manage complaints. This will highlight your problem-solving skills and show that you're prepared for the role.
✨Collaborate and Communicate
Since teamwork is essential in this role, be prepared to talk about your experience working with others. Share specific examples of how you've collaborated with team members to enhance the guest experience, showcasing your ability to create a seamless service.
