At a Glance
- Tasks: Welcome visitors and start friendly conversations about holiday home ownership.
- Company: Join Haven, a vibrant company with a focus on customer experience.
- Benefits: Earn £12.71 per hour plus commission, with great discounts and perks.
- Other info: Flexible hours during peak times with career development opportunities.
- Why this job: Be the friendly face of Haven and help others discover their dream holiday home.
- Qualifications: No experience needed, just a love for chatting and making people feel welcome.
The predicted salary is between 12.71 - 12.71 £ per hour.
We're looking for a friendly, proactive Customer Ownership Advisor to join our Caravan Sales Showground team. You'll be the welcoming face of Haven during our busiest times, connecting with visitors and helping them explore the possibility of owning their own holiday home. No experience necessary – we'll train you!
What you’ll be doing:
- Welcome every showground visitor and make them feel at home
- Start friendly, natural conversations with holidaymakers and find out what brings them in
- Identify guests who'd love to learn more about owning a holiday home at Haven
- Work alongside the sales team to capture interest and follow up at a time that suits
This isn't about selling – you're the friendly first step, starting conversations and creating opportunities for our specialist advisors to take forward.
We need someone who:
- Loves talking to people and making them feel welcome
- Can spot opportunity and start great conversations
- Is confident, enthusiastic and naturally engaging
- Is flexible to work Fridays to Sundays during peak holiday periods
- Has a team-player approach – you'll be working closely with our Holiday Home Advisors
Plus, no sales experience required!
What We Offer:
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply:
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Customer Advisor in Flamborough employer: Haven
Haven is an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. As a Customer Ownership Advisor, you'll enjoy comprehensive training, flexible working hours, and numerous employee benefits, including discounts on holidays and dining. With a strong focus on career development and a supportive environment, Haven provides the perfect opportunity for those looking to grow while making meaningful connections with guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Flamborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Haven and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Haven and let us see your personality shine through!
We think you need these skills to ace Customer Advisor in Flamborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Haven.
Get Familiar with Our Brand:Before applying, take some time to learn about Haven and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Haven
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Haven.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Haven will surely appreciate.
