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- Tasks: Lead a vibrant team to deliver top-notch Fish & Chips and exceptional guest experiences.
- Company: Join Haven, a fun-filled holiday park with beautiful beaches in Northumberland.
- Benefits: Enjoy competitive pay, annual bonuses, discounts, and on-site accommodation options.
- Other info: Flexible hours available; we welcome diverse applicants and offer career development opportunities.
- Why this job: Be part of a supportive culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Experience in food service management, strong leadership, and excellent customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
As the Cooks Fish & Chip Shop Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Fish & Chip Shop Manager, Takeaway Manager in a fast-food chain, or a similar management role within the food service industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Fish & Chip Shop Manager employer: Haven
Contact Detail:
Haven Recruiting Team
resourcingteam@bourne-leisure.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Fish & Chip Shop Manager
✨Tip Number 1
Familiarise yourself with the local area and the specific needs of the community. Understanding what guests at Haven Northumberland expect from their experience can help you tailor your approach and demonstrate your commitment to exceptional service during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Highlighting your ability to motivate and develop staff will resonate well with the hiring team, as they are looking for someone who can inspire others.
✨Tip Number 3
Brush up on health and safety regulations relevant to food service. Being knowledgeable about compliance will not only boost your confidence but also show that you take the role seriously and are prepared to maintain high standards.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of specific instances where you've tackled operational challenges effectively, as this will demonstrate your readiness to handle the dynamic nature of managing a busy fish and chip shop.
We think you need these skills to ace Fish & Chip Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food service management, particularly in roles like Fish & Chip Shop Manager or similar. Emphasise your leadership skills and any achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities listed in the job description, such as team leadership and guest experience enhancement.
Highlight Relevant Skills: In your application, clearly outline your skills related to budgeting, compliance, and problem-solving. Use examples from your past roles to illustrate how you've successfully managed resources and ensured safety standards.
Prepare for the Interview: If shortlisted, be ready to discuss your management style and how you handle challenges in a fast-paced environment. Think of examples that demonstrate your customer service excellence and ability to motivate a team.
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As a Fish & Chip Shop Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to achieve their goals.
✨Emphasise Customer Service Experience
Exceptional customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond to ensure guest satisfaction, and how you handled any complaints or issues that arose.
✨Know Your Health and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the food service industry. Be prepared to discuss how you've implemented these standards in previous roles to ensure compliance and safety.
✨Demonstrate Problem-Solving Abilities
Operational issues can arise at any time, so it's important to showcase your problem-solving skills. Think of examples where you've quickly resolved challenges in a fast-paced environment and how that positively impacted your team and guests.