At a Glance
- Tasks: Lead a vibrant team to deliver amazing guest experiences in our supermarket.
- Company: Join Haven, a fun and inclusive workplace with a supportive culture.
- Benefits: Earn up to £13.71 per hour, enjoy discounts, and access career development.
- Other info: Flexible hours with opportunities for growth and exclusive team perks.
- Why this job: Be at the heart of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Leadership skills preferred; training provided for all levels.
The predicted salary is between 13.71 - 13.71 £ per hour.
Join our One Great Team here at Haven as a Supermarket Shift Leader, supporting our on-park supermarket to run smoothly and deliver a great experience for our guests and owners! In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy.
- Handle guest queries or issues efficiently, creating a welcoming experience.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
Requirements
- Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Supermarket Shift Leader in Filey employer: Haven
At Haven, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture where every team member is valued. As a Supermarket Shift Leader, you'll benefit from comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while working in a supportive environment that prioritises guest satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Supermarket Shift Leader in Filey
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Haven, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Haven!
We think you need these skills to ace Supermarket Shift Leader in Filey
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Haven, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Haven and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Haven that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Haven
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
