At a Glance
- Tasks: Lead the Holiday Home Revenue team to optimise pitch profitability and enhance guest experiences.
- Company: Join Haven, a vibrant company focused on creating memorable holiday experiences.
- Benefits: Enjoy up to 25% annual bonus, discounts, and career development opportunities.
- Other info: Inclusive work environment with comprehensive training and support for your growth.
- Why this job: Make a real impact by leading a dynamic team and enhancing guest satisfaction.
- Qualifications: Senior-level experience in high-value sales and proven leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Join our One Great Team here at Haven as a Head of Holiday Home Revenue leading your team to optimise pitch profitability and provide an excellent sales and letting experience for all guests. Helping them to find their perfect Holiday Home that they can enjoy for years to come, creating memories that last a lifetime.
In this role, you'll be at the helm of the Holiday Home Revenue Team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind optimising revenue, working closely with the Experience Team to ensure delivery of a first-class sales experience for all Guests and Owners. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Leadership: Provide visionary leadership to the Holiday Home Revenue team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high performing team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.
- Guest experience: Interacting with, building rapport and fostering trusted relationships with current guests and owners. Seeking out and creating opportunities to talk to potential new holiday homeowners sharing with them all the benefits of holiday home ownership with Haven. Overseeing the after sales process and the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise.
- Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
- Team Management: Recruit, train, mentor, and evaluate your team’s performance, fostering a culture of collaboration, innovation, and professional development.
- Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support and motivate your Team to deliver sales and part-exchange targets, ensuring Owner lettings is managed in-line with the pitch strategy to enable maximisation of holiday availability.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
- Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
- Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience within a high value item sales environment.
- Experience of holiday home or caravan sales would be an advantage.
- Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Head of Holiday Home Revenue in Filey employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. As the Head of Holiday Home Revenue, you'll lead a dedicated team in a role that not only optimises revenue but also enhances guest experiences, all while enjoying fantastic benefits such as comprehensive training, career advancement opportunities, and exclusive discounts. Join us in creating lasting memories for our guests while thriving in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Holiday Home Revenue in Filey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the holiday home industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've motivated teams and driven results. They want to see that you can inspire others and lead by example, especially in a role like Head of Holiday Home Revenue.
✨Tip Number 3
Research the company culture! Before any interviews, dive into Haven’s values and what makes them tick. Tailor your conversations to show how your experience aligns with their mission of creating memorable guest experiences. It’ll make you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Haven team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Head of Holiday Home Revenue in Filey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading the Holiday Home Revenue team and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in high-value sales and team leadership. We love seeing how your background aligns with our goals at Haven, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your achievements and skills without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Haven.
How to prepare for a job interview at Haven
✨Know Your Numbers
As the Head of Holiday Home Revenue, you'll need to demonstrate a strong grasp of financial metrics. Brush up on key performance indicators related to sales and revenue optimisation. Be ready to discuss how you've successfully managed budgets and maximised profitability in previous roles.
✨Showcase Your Leadership Style
This role requires visionary leadership, so think about your management style and how you inspire teams. Prepare examples of how you've motivated your team to achieve goals and fostered a culture of collaboration and growth. Highlight any successful training or induction programmes you've implemented.
✨Understand Guest Experience
Since guest satisfaction is crucial, be prepared to talk about how you've built rapport with clients and improved their experience. Share specific instances where you've enhanced the sales journey or after-sales process, ensuring that guests feel valued and supported throughout their holiday home ownership.
✨Strategic Planning Insights
The interviewers will want to know about your strategic planning abilities. Come equipped with examples of how you've developed and executed plans that align with departmental and organisational objectives. Discuss any challenges you've faced and how you overcame them to drive performance and growth.
