Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven's vibrant team dedicated to exceptional guest service.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
The predicted salary is between 22000 - 30000 £ per year.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member - North Yorkshire, YO14 9RF in Filey employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member - North Yorkshire, YO14 9RF in Filey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think of some scenarios where you can showcase your friendly and helpful nature. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they handle guest feedback shows that you’re keen on making a positive impact. Plus, it gives you a chance to see if the role is right for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Guest Experience Team Member - North Yorkshire, YO14 9RF in Filey
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had and how they’ve prepared you for this position with us at Haven.
Show Your Passion: We love candidates who are passionate about guest experiences! Share any stories or examples that demonstrate your commitment to making guests feel welcome and valued.
Apply Through Our Website: For the best chance of joining our One Great Team, make sure to apply directly through our website. It’s super easy and ensures your application gets to us quickly!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen and Respond
Demonstrate your active listening skills by engaging with the interviewer. When they ask questions, take a moment to think before responding. This shows that you value their input and are ready to tackle any challenges that may arise in the role.
✨Teamwork Makes the Dream Work
Highlight your ability to collaborate with others. Share stories about how you've worked effectively in a team to enhance guest experiences. This will show that you understand the importance of seamless service and can contribute positively to the team dynamic.
✨Prepare for Scenarios
Think about potential guest scenarios you might face and how you would handle them. Be ready to discuss how you would approach a difficult guest or a challenging situation. This will demonstrate your problem-solving skills and your commitment to providing excellent service.
