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- Tasks: Create unforgettable experiences for guests with friendly greetings and personalised service.
- Company: Join Haven's vibrant team dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a fun, supportive environment with opportunities for growth.
The predicted salary is between 22 - 25 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem‑solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Guest Experience Team Member in Filey employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Member in Filey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think of some scenarios where you might need to solve problems or make someone feel special. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've gone above and beyond for a customer or handled a tricky situation. These stories will help you stand out and show that you’re the perfect fit for the Guest Experience Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Haven and ready to make every guest's stay unforgettable!
We think you need these skills to ace Guest Experience Team Member in Filey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Guest Experience Team Member role. Highlight any relevant experience in customer service or guest relations, and explain how it makes you a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy and enthusiasm are key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen Actively
Demonstrating active listening skills is crucial. During the interview, make sure to listen carefully to the questions being asked and respond thoughtfully. This shows that you value communication and understand the importance of listening to guests' needs.
✨Prepare for Scenarios
Think about potential guest scenarios you might face in this role. Prepare to discuss how you would handle challenges or complaints with patience and tact. This will show the interviewer that you're ready to tackle real-life situations effectively.
✨Collaborate and Connect
Highlight your ability to work as part of a team. Share experiences where you've collaborated with others to enhance customer experiences. This will demonstrate that you understand the importance of teamwork in creating memorable moments for guests.
