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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional food and beverage experiences at our holiday park.
- Company: Join Haven, a fun-filled holiday destination on the stunning Northumberland coast.
- Benefits: Enjoy a competitive salary, annual bonus, and exclusive discounts on dining and holidays.
- Why this job: Be part of a supportive culture that values growth, teamwork, and guest satisfaction.
- Qualifications: Previous leadership experience in food service or retail is essential; strong communication skills are a must.
- Other info: Flexible working hours with opportunities for career development and training.
The predicted salary is between 28800 - 42000 £ per year.
Join our team at Haggerston Castle Holiday Park in Berwick-Upon-Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.
Job Details
- Position: Food & Beverage Outlets Manager
- Type: Full-Time / Permanent
- Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Food & Beverage Outlets Manager, where your leadership skills will ensure every guest enjoys exceptional service and tasty treats from our pop-up F&B outlets! In this role, you’ll be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies and brand standards.
This role involves managing multiple pop-up outlets including Cooks Fish & Chips, Seaside Treats, and Berties Ice Cream.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Outlets Manager
✨Tip Number 1
Familiarise yourself with the specific F&B outlets mentioned in the job description, like Cooks Fish & Chips and Berties Ice Cream. Understanding their unique offerings and customer expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Be ready to discuss specific challenges you've faced and how you overcame them to enhance team performance.
✨Tip Number 3
Research Haven's company culture and values. Being able to align your personal values with theirs will not only impress during the interview but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with budgeting and resource management. Think of examples where you've effectively managed costs or improved efficiency, as this is a key responsibility for the role.
We think you need these skills to ace F&B Outlets Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Focus on leadership roles you've held, particularly in fast-paced environments, and showcase your achievements in improving guest satisfaction and team performance.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you've successfully led teams, managed resources, and enhanced guest experiences in previous positions.
Highlight Key Skills: In your application, emphasise skills that are crucial for the role, such as problem-solving, compliance with health and safety regulations, and financial management. Use concrete examples to demonstrate these abilities.
Prepare for the Interview: If shortlisted, be ready to discuss your leadership style and how you motivate teams. Think about scenarios where you've resolved operational issues or improved service quality, as these will likely come up during the interview process.
How to prepare for a job interview at Haven
✨Showcase Your Leadership Skills
As a Food & Beverage Outlets Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your leadership style and how you inspire others to achieve their goals.
✨Demonstrate Customer Service Excellence
This role focuses heavily on guest experience. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you handle complaints or issues that arise.
✨Know Your Budgets
Resource management is key in this position. Brush up on your budgeting skills and be prepared to talk about your experience with financial management, including how you've maximised efficiency while staying within budget.
✨Familiarise Yourself with Health and Safety Regulations
Compliance and safety are paramount in the food and beverage industry. Make sure you understand relevant health and safety regulations and be ready to discuss how you've implemented these in previous roles.