At a Glance
- Tasks: Create a welcoming atmosphere and provide exceptional service to holiday homeowners.
- Company: Join Haven's One Great Team in a fun, inclusive environment.
- Benefits: Earn up to £12.71 per hour, enjoy discounts, and access free facilities.
- Other info: Flexible hours with career development opportunities and comprehensive training.
- Why this job: Perfect for those who love hospitality and want to make memorable connections.
- Qualifications: Experience in hospitality is a plus; friendly and confident communication is key.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join our One Great Team here at Haven as an Owners Lounge Host, where you’ll be dedicated to delivering exceptional experiences for our valued holiday homeowners in their exclusive lounge! As an Owners' Lounge Host, you’ll play a key role in creating a welcoming and relaxing atmosphere for our owners, providing a personalised service and ensuring their visits are memorable. If you have a passion for hospitality and enjoy building connections, this role is ideal for you!
Key Responsibilities
- Greet owners warmly, building rapport and ensuring a positive lounge experience.
- Assist with daily operations of the lounge, including serving drinks and food, keeping the space clean and inviting.
- Provide information on events, activities, and amenities, helping owners make the most of their stay.
- Act as a point of contact for owner queries, offering friendly and efficient assistance.
- Support the owner services team in creating a sense of community within the owner’s lounge.
Requirements
- Experience in a hospitality or customer service role is beneficial.
- Friendly, personable, and confident in interacting with guests of all ages.
- Strong communication skills and a commitment to delivering excellent service.
- Ability to work independently and as part of a team, with a proactive approach.
- Flexible availability, including weekends, evenings and bank holidays.
- Applicants must meet the minimum legal age of 18 to sell alcohol.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers.
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Owner's Lounge Host in Exmouth employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. As an Owners Lounge Host, you'll enjoy comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while creating memorable experiences for our holiday homeowners in a beautiful location. Join us to be part of a supportive team that prioritises your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Owner's Lounge Host in Exmouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haven. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haven
Don't be shy about reaching out to Haven directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Owner's Lounge Host in Exmouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haven and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haven
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
