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- Tasks: Lead a vibrant Activities & Leisure team to create unforgettable guest experiences.
- Company: Join Haven, a fun and inclusive workplace focused on teamwork and innovation.
- Benefits: Enjoy up to 25% annual bonus, discounts, and career development opportunities.
- Other info: On-site accommodation available; dynamic environment with growth potential.
- Why this job: Make lasting memories for guests while developing your leadership skills.
- Qualifications: Experience in leadership within Activities, Leisure, or Retail sectors preferred.
The predicted salary is between 40000 - 50000 £ per year.
Position: Head of Department – Head of Activities & Leisure
Type: Full-Time / Permanent
Bonus: Up to 25% Annual Bonus
We can provide on-site accommodation, subject to availability and T&Cs.
Join our One Great Team here at Haven as a Head of Activities & Leisure leading the Activities, Entertainment and Retail experience: driving innovation and excellence to ensure that every Guest & Owner on our park has a great time with memories that last a lifetime.
In this role, you'll be at the helm of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Leadership: Provide strategic leadership to the large Activities & Leisure Team who will deliver poolside, outdoor activities, the entertainment programme and a first-class retail experience. Setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
- Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
- Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
- Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
- Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day activity and entertainment programme for guests and ensuring first class retail standards in all shops.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
- Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
- Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience in the Activities & Leisure/Entertainments/Retail industries preferable.
- Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Head of Activities - Devon, EX8 5BT in Exmouth employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Activities - Devon, EX8 5BT in Exmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the Activities & Leisure industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Haven, they’re all about creating memorable experiences, so think of examples from your past that showcase your leadership and guest interaction skills. Show them you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in managing teams and enhancing guest satisfaction. The more comfortable you are, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily track your application status and get updates directly from us. Let’s get you that dream job at Haven!
We think you need these skills to ace Head of Activities - Devon, EX8 5BT in Exmouth
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for activities and leisure.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in leadership and guest engagement. We love seeing how your skills align with our goals at Haven!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved team performance or guest experiences in your previous roles.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. This helps us see your qualifications quickly and effectively.
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, dive deep into Haven's values and mission. Understand their approach to guest experiences and team management. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team, tackled challenges, or improved performance. This is crucial for a Head of Activities role, so make sure your stories are clear and impactful.
✨Engage with Guest Experience
Think about how you can enhance guest experiences based on your previous roles. Be ready to discuss strategies you've implemented to gather feedback and resolve issues. This shows that you understand the importance of guest satisfaction and are proactive in addressing concerns.
✨Be Ready for Strategic Discussions
Since this role involves strategic planning, prepare to discuss your experience with budgeting and resource allocation. Bring examples of how you’ve developed and implemented plans that achieved departmental goals. This will demonstrate your ability to think critically and strategically.