At a Glance
- Tasks: Lead a tech-savvy team to enhance desktop support and user experience.
- Company: Join Haven, a forward-thinking company with a focus on technology and teamwork.
- Benefits: Enjoy 25 days holiday, annual bonuses, and exclusive discounts on holidays.
- Other info: Hybrid work model with exciting career growth and development opportunities.
- Why this job: Make a real impact by transforming user computing experiences with modern tech.
- Qualifications: Experience in managing IT teams and delivering EUC projects is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Hemel Hempstead (Hybrid – 3 days per week in office)
Type: Permanent | Full Time
Salary: Competitive salary + benefits
About The Role
Are you a tech‑savvy leader who thrives on keeping people productive? Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day‑to‑day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business. You’ll take ownership of desktop operations, device lifecycle management, and EUC transformation projects – ensuring our teams have modern, secure, and efficient technology to excel in their roles.
Responsibilities
- Lead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetings
- Oversee daily desktop operations and service performance, including incident response and resolution targets
- Drive EUC strategy – evaluating new devices and technologies and delivering transformation projects
- Own device lifecycle management including selection, procurement, and hardware compliance
- Implement automation to improve the efficiency of building, deploying, and supporting desktop devices
- Act as a key escalation point for tickets and complex team issues
- Manage IT asset stock availability and data accuracy across the EUC estate
- Lead customer satisfaction initiatives including surveys and ticket spot checks
- Oversee onboarding of new IT services into support systems, service catalogue, and training trackers
- Contribute to multi-year EUC estate planning and cost optimisation
Qualifications
- Proven experience managing IT or desktop support teams, including performance development and mentoring
- Strong background in EUC operations or desktop support management
- Experience delivering EUC projects or device rollouts in a live environment
- Hands‑on knowledge of Microsoft Intune, Autopilot, and modern device management platforms
- Understanding of device lifecycle management, compliance requirements, and security standards
- Excellent communication skills – able to translate technical concepts for varied audiences
- Strong organisational skills with the ability to balance operational and strategic demands
- Calm, empathetic leadership style with the ability to make decisions under pressure
- Microsoft qualifications and/or desktop technology certifications (desirable, not essential)
- Experience with Service Management or Product Management environments (advantageous)
Benefits
- 25 days holiday + bank holidays + holiday buy scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Exclusive discounts with corporate partners
- Exciting career pathways, including learning and development opportunities such as apprenticeships and degrees
- Enhanced family‑friendly policies and pay (eligibility criteria applied)
EUC & Desktop Support Manager employer: Haven
Haven is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside generous benefits such as 25 days of holiday and a 20% discount on holidays for staff and their families. With a hybrid working model in Hemel Hempstead, our collaborative work culture fosters innovation and supports the development of our teams through comprehensive training and career advancement opportunities, making it an ideal place for tech-savvy leaders to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land EUC & Desktop Support Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Haven values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Haven might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Haven!
✨Direct Apply to Haven
Let's not forget to apply directly through the Haven website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC & Desktop Support Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Haven.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Haven. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Haven
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
