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- Tasks: Lead a dynamic cleaning team to deliver top-notch service and maintain high standards.
- Company: Join a supportive company that values teamwork and inclusivity.
- Benefits: Attractive salary, annual bonus, discounts, and career development opportunities.
- Why this job: Make a positive impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in cleaning management and strong leadership skills required.
- Other info: Enjoy exclusive perks and comprehensive training for your growth.
The predicted salary is between 33000 - 36300 £ per year.
Position: Cleaning Services Operations Manager
Type: Full-Time / Permanent
Salary: £33,000 plus up to 10% Annual Bonus
Are you ready to make a positive impact through high standards and attention to detail? As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
- Strong leadership and communication skills, with prior experience managing large teams.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us.
Cleaning Services Operations Manager in Devon employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Services Operations Manager in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Cleaning Services Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and performance management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled operational issues or improved service quality. This will demonstrate your hands-on approach and ability to lead a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cleaning Services Operations Manager in Devon
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and supported your team in previous roles, so share specific examples that showcase your leadership style.
Focus on Customer Service: Since guest satisfaction is key, let us know about your customer service achievements. Share stories where you’ve gone above and beyond to resolve issues or improve the guest experience.
Be Detail-Oriented: Attention to detail is crucial in this role. When writing your application, mention how you ensure high standards in cleaning operations and how you manage compliance with health and safety regulations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you'll get to answer a few quick questions that help us understand you better!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Cleaning Services Operations Manager. Brush up on your knowledge of health and safety regulations, budgeting, and performance management. This will show that you're not just interested in the role but also prepared to tackle its challenges.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams in the past. Think about times when you motivated your team or resolved conflicts. Highlighting your leadership style and how it aligns with their expectations will help you stand out.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like a team member underperforming or a guest complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
