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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch cleaning services and ensure guest satisfaction.
- Company: Join Haven at Devon Cliffs, a vibrant and inclusive workplace.
- Benefits: Attractive salary, annual bonus, on-site accommodation, and exclusive team perks.
- Why this job: Make a positive impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in cleaning operations management and strong leadership skills required.
- Other info: Career development opportunities with fully funded qualifications and ongoing support.
The predicted salary is between 33000 - 36300 £ per year.
Overview
Join to apply for the Cleaning Services Operations Manager role at Haven
Join our team at Devon Cliffs on the East coast of Devon, just a short distance from Exmouth at Sandy Bay. The address is Sandy Bay, Exmouth, Devon EX8 5BT GBR.
Job Details
Position: Cleaning Services Operations Manager
Type: Full-Time / Permanent
Salary: £33,000 plus up to 10% Annual Bonus
Are you ready to make a positive impact through high standards and attention to detail?
Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
- Strong leadership and communication skills, with prior experience managing large teams.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
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Cleaning Services Operations Manager employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Services Operations Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and experience in cleaning operations, as these are key for the role.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. This shows you're serious about the role and ready to lead the team at Devon Cliffs with high standards and attention to detail.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cleaning Services Operations Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated and supported your team in previous roles, so share specific examples that showcase your leadership style.
Focus on Guest Experience: Since guest satisfaction is key, tell us about times you've gone above and beyond to ensure a great experience. We love hearing about your problem-solving skills and how you’ve handled guest concerns.
Be Detail-Oriented: Attention to detail is crucial in this role. When writing your application, emphasise your ability to manage multiple tasks while keeping everything organised. Share any relevant experiences that demonstrate this skill.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application better. Plus, we’re excited to hear from you!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the role of a Cleaning Services Operations Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around team leadership and guest experience. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share specific examples of how you've motivated and supported your team in the past. Think about times when you’ve improved service or resolved issues quickly. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service
Highlight your exceptional customer service skills during the interview. Prepare anecdotes that showcase how you've addressed guest concerns or enhanced their experience. This is crucial for a role focused on ensuring top-tier guest satisfaction.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your problem-solving abilities. Think of real-life situations where you had to resolve operational issues swiftly. Discuss your thought process and the outcomes, as this will show your ability to handle challenges in a fast-paced environment.
