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- Tasks: Lead a dynamic cleaning team, ensuring high standards and guest satisfaction.
- Company: Join Haven, a vibrant company focused on exceptional service and teamwork.
- Benefits: Attractive salary, annual bonus, discounts, and career development opportunities.
- Why this job: Make a real impact by inspiring your team and enhancing guest experiences.
- Qualifications: Experience in cleaning management and strong leadership skills required.
- Other info: Enjoy a supportive environment with comprehensive training and growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Haven Lancashire, England, United Kingdom
Cleaning Services Manager – Designate
Position: Designate Cleaning Services Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
As the Cleaning Services Manager, you\’ll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation, reporting directly into the Cleaning Services Manager and deputising in their absence. You\’ll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You\’ll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\’ll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
- Strong leadership and communication skills, with prior experience managing large teams.
- Ability to work in a fast‑paced environment while maintaining attention to detail.
- Exceptional customer service and problem‑solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
What We Offer
- Attractive salary plus annual bonus opportunity.
- On‑site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
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Cleaning Services Manager - Designate employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Services Manager - Designate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Haven and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their energetic environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. Being able to share these experiences will demonstrate your capability as a Cleaning Services Manager and how you can inspire others.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled guest concerns in the past. Highlighting your commitment to guest satisfaction will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Cleaning Services Manager - Designate
Some tips for your application 🫡
Show Your Leadership Skills: When you're writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and how you can bring that energy to our cleaning services team!
Focus on Customer Service: Since guest satisfaction is key, share examples of how you've gone above and beyond for customers. We love seeing candidates who understand the importance of a welcoming atmosphere and can tackle any concerns head-on.
Be Specific About Your Experience: Don't just list your previous roles; dive into the details! Tell us about your experience with budgeting, resource management, and compliance. The more specific you are, the better we can see how you'd fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and you'll be one step closer to joining our fantastic team. Plus, if you have any questions, feel free to reach out to us!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Cleaning Services Manager. Familiarise yourself with team leadership, performance management, and compliance standards. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've motivated and developed teams in the past. Think about times when you tackled challenges or improved service quality. This will demonstrate your ability to lead and inspire, which is crucial for this role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you successfully resolved operational issues or improved processes. Highlight your approach to maintaining high standards while managing resources effectively.
✨Emphasise Customer Service
Since guest satisfaction is a priority, be prepared to discuss how you’ve enhanced customer experiences in previous roles. Share any feedback you’ve received and how you’ve used it to drive improvements. This shows you understand the importance of a welcoming atmosphere.
