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- Tasks: Lead a dynamic Facilities team to create a safe and enjoyable park environment.
- Company: Join Haven, a vibrant company focused on guest experiences and team development.
- Benefits: Enjoy a competitive salary, up to 25% annual bonus, and career growth opportunities.
- Why this job: Make a real impact on guest experiences while leading a motivated team.
- Qualifications: Senior-level experience in facilities management and strong leadership skills required.
- Other info: Collaborative atmosphere with a focus on creativity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Position: Head of Department – Head of Facilities
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus
Join our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.
In this role, you will be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and keep up high standards by showing them how it’s done! You will be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you will make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Leadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.
- Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.
- Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.
- Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.
- Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.
- Compliance: Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
- Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience within a hard and soft facilities management role essential
- Prior experience in vendor management with proven negotiating skills
- Demonstrating proven expertise in leadership and organization, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks and projects with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.
Head of Facilities - Essex, CO16 8LJ in Clacton-on-Sea employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Facilities - Essex, CO16 8LJ in Clacton-on-Sea
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your leadership experience and how you've tackled challenges in previous roles. Use specific examples that demonstrate your ability to manage teams and improve processes.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you tailor your responses and show them you're the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our One Great Team!
We think you need these skills to ace Head of Facilities - Essex, CO16 8LJ in Clacton-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Facilities role. Highlight your leadership experience and any relevant facilities management skills. We want to see how you can inspire a team and manage resources effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating a safe and clean environment for guests. Share specific examples of how you've tackled challenges in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like improving guest satisfaction scores or reducing costs. We love seeing how you've made a difference!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to our One Great Team!
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they operate and what they expect from a Head of Facilities. This will help you tailor your answers to show that you're not just a fit for the role, but also for their culture.
✨Showcase Your Leadership Skills
Be ready to discuss your previous leadership experiences. Prepare specific examples where you motivated a team or tackled challenges head-on. Highlight how you’ve developed team members and improved performance, as this is crucial for the role.
✨Prepare for Guest Interaction Scenarios
Since guest experience is key, think of situations where you’ve successfully resolved guest issues or gathered feedback for improvements. Be prepared to share these stories, demonstrating your ability to build relationships and enhance satisfaction.
✨Strategic Thinking is Key
Brush up on your strategic planning skills. Be ready to discuss how you've previously developed and implemented plans that align with departmental goals. Show them you can manage budgets and resources effectively while driving continuous improvement.
