At a Glance
- Tasks: Lead the Holiday Home Revenue team to optimise pitch profitability and enhance guest experiences.
- Company: Join Haven, a vibrant company focused on creating memorable holiday experiences.
- Benefits: Enjoy competitive salary, up to 25% annual bonus, and exclusive team perks.
- Other info: Inclusive work environment with career development opportunities and comprehensive training.
- Why this job: Make a real impact by helping guests find their perfect holiday home.
- Qualifications: Senior-level experience in high-value sales and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Join our One Great Team here at Haven as a Head of Holiday Home Revenue leading your team to optimise pitch profitability and provide an excellent sales and letting experience for all guests. Helping them to find their perfect Holiday Home that they can enjoy for years to come, creating memories that last a lifetime.
In this role, you'll be at the helm of the Holiday Home Revenue Team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind optimising revenue, working closely with the Experience Team to ensure delivery of a first-class sales experience for all Guests and Owners. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Leadership: Provide visionary leadership to the Holiday Home Revenue team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high performing team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.
- Guest experience: Interacting with, building rapport and fostering trusted relationships with current guests and owners. Seeking out and creating opportunities to talk to potential new holiday homeowners sharing with them all the benefits of holiday home ownership with Haven. Overseeing the after sales process and the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise.
- Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
- Team Management: Recruit, train, mentor, and evaluate your team's performance, fostering a culture of collaboration, innovation, and professional development.
- Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support and motivate your Team to deliver sales and part-exchange targets, ensuring Owner lettings is managed in-line with the pitch strategy to enable maximisation of holiday availability.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
- Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
- Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience within a high value item sales environment.
- Experience of holiday home or caravan sales would be an advantage.
- Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
Head of Holiday Home Revenue in Chichester employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. As the Head of Holiday Home Revenue, you'll lead a dynamic team in a role that not only focuses on optimising revenue but also fosters meaningful relationships with guests and owners, ensuring a rewarding experience for all. With comprehensive training, career advancement opportunities, and exclusive perks like discounts on holidays and dining, Haven is dedicated to creating a supportive environment where you can thrive and make lasting memories.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Holiday Home Revenue in Chichester
✨Tip Number 1
Get to know the company inside out! Research Haven's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and revenue optimisation. Think of examples from your past that showcase your skills and how you’ve tackled challenges in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Haven team!
We think you need these skills to ace Head of Holiday Home Revenue in Chichester
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and achieved outstanding results. Share specific examples that demonstrate your ability to inspire and develop others!
Focus on Guest Experience:Since this role is all about optimising guest experiences, don’t forget to mention any relevant experience you have in building relationships with customers. We love candidates who can show they understand the importance of creating lasting memories for guests.
Be Strategic:We’re looking for someone who can think strategically, so include any experience you have in developing and executing plans. Talk about how you've managed budgets or resources effectively to achieve departmental goals. This will show us you're ready to take charge!
Apply Through Our Website:Remember, the best way to apply is through our website! It’s quick and easy, and we’ll be able to get back to you faster. Plus, if you need any support during the application process, just reach out to us at the provided email!
How to prepare for a job interview at Haven
✨Know Your Numbers
As the Head of Holiday Home Revenue, you'll need to demonstrate your understanding of revenue optimisation. Brush up on key metrics related to sales performance and budget management. Be ready to discuss how you've successfully managed costs and maximised profitability in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your approach to team management. Prepare examples of how you've motivated teams in the past, tackled challenges, and fostered a culture of collaboration and growth. Highlight any specific training or induction programmes you've implemented.
✨Engage with Guest Experience
Since guest experience is crucial, come prepared with ideas on how to enhance the sales journey for holiday homeowners. Think about ways to build rapport with guests and owners, and be ready to share your strategies for ensuring their satisfaction throughout the process.
✨Strategic Thinking is Key
The ability to develop and execute strategic plans is essential for this position. Be prepared to discuss your experience in strategic planning and how you've addressed problems in the past. Bring examples of successful initiatives you've led that align with departmental and organisational objectives.
