At a Glance
- Tasks: Lead a dynamic team to create unforgettable entertainment experiences for guests and owners.
- Company: Join Haven, a vibrant holiday park with a focus on fun and community.
- Benefits: Enjoy exclusive discounts, comprehensive training, and career development opportunities.
- Other info: Flexible hours with exciting perks and a supportive, inclusive work environment.
- Why this job: Be at the heart of creating magical moments and memories that last a lifetime.
- Qualifications: Leadership experience in entertainment and a passion for delivering exceptional guest experiences.
The predicted salary is between 30000 - 40000 £ per year.
Join our One Great Team here at Haven as an Entertainment & Owner Events Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and creating unforgettable experiences for guests and owners, this could be your chance to shine!
We're looking for Entertainment & Owner Events Team Managers who are experienced in delivering world‑class entertainment and owner engagement, and excited to lead a talented cast team dedicated to creating memories that last a lifetime. As an Entertainment & Owner Events Team Manager, you'll be at the heart of our entertainment lineup – overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Park Experience & Leisure Operations, you'll motivate and guide your team to deliver exceptional experiences whilst continuously raising the bar.
This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!
Key Responsibilities- Team Leadership: Lead, coach and guide cast members, role-modelling Haven's mission and values to promote a 'guest and owners obsessed' ethos.
- Guest & Owner Experience: Support cast members through their 90‑day induction, ensuring the team maintains competence and completes mandatory training. Welcome new owners on park and manage the owners booking system, Owners Lounge, and social media communications with owners to build relationships and encourage participation.
- Entertainment Delivery: Ensure all entertainment product is consistently delivered to brand standards, working with Bar Team Managers to optimise entertainment content, schedules and transitions to drive guest engagement.
- Owner Events Management: Own and manage the annual park plan for Owner Events, ensuring centrally provided content and acts are maximised and that any local spends are controlled within agreed budgets. Review owners and guests feedback and take relevant action to enhance events and entertainment delivered.
- Performance Management: Identify and develop future talent within the entertainment department, ensuring all cast members have a relevant and effective Performance Development Plan. Work with cast members to address and action any required areas of improvement.
- Resource Management: Complete relevant tasks including populating rotas, entertainment schedules, risk assessments, safety compliance and legislative compliance. Work alongside the central casting team to support the recruitment process for new cast members.
- Compliance and Safety: Ensure all visiting acts follow Haven guidelines, operating procedures and H&S requirements on parks. Ensure on‑park technical equipment, props and costumes are maintained and that any concerns are communicated or escalated as soon as they are identified.
- Problem Solving: Confidently deal with guest and owner concerns, resolving any problems with empathy and understanding. Escalate issues and risks to Heads of Department as required.
- Continuous Improvement: Follow Standard Operating Procedures, manuals and rehearsal content to ensure all events are delivered on‑brand. Attend central functional calls and briefings as required, ensuring teams are fully updated on latest SOPs and proposition changes.
- Demonstrated leadership experience within the entertainment industry, preferably within holiday parks - have proven ability to plan, co‑ordinate and deliver events and productions to brand standards.
- Possess strong leadership and communication skills, with the ability to lead and develop teams.
- Have experience directing staged performances and managing technical provisions.
- Have scheduling, rostering, and event planning expertise.
- Have the ability to build relationships with the wider park team and work across multiple functions.
- Be a high‑energy individual with a passion for entertaining and delivering exceptional guest and owner experiences.
- Be flexible, able to cope under pressure and adapt to changes whilst prioritising and delivering to deadlines.
Our Entertainment & Owner Events Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends, including seasonal peaks and bank holidays. Successful candidates will be required to provide 'right to work' documents to confirm they are 18+ and can legally work in the UK. Additionally, successful candidates will be required to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.
What We Offer- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more.
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
Entertainment & Owner Events Team Manager in Burnham-on-Sea employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where creativity and passion for entertainment thrive. As an Entertainment & Owner Events Team Manager, you'll enjoy comprehensive training, career development opportunities, and exclusive team perks, all while leading a dedicated team to create unforgettable experiences for our guests and owners. Join us in a role that not only promises personal growth but also the chance to make lasting memories in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Entertainment & Owner Events Team Manager in Burnham-on-Sea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Haven. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Haven
Don't be shy about reaching out to Haven directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Entertainment & Owner Events Team Manager in Burnham-on-Sea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Haven and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Haven
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
