At a Glance
- Tasks: Support Letting Owners and ensure smooth delivery of our Letting Service.
- Company: Join Haven, a fun and inclusive team focused on exceptional experiences.
- Benefits: Competitive salary, discounts, free access to facilities, and career development opportunities.
- Other info: Comprehensive training provided and a supportive work environment.
- Why this job: Make a real impact by building strong relationships with Letting Owners.
- Qualifications: Strong admin skills, excellent communication, and a proactive approach.
The predicted salary is between 30000 - 40000 € per year.
Join our One Great Team here at Haven as a Lettings Administrator, where you'll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We're seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.
Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management, owner onboarding, and consistent communication.
- Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding.
- Collaborate with the parks Experience Team to share updates on sales and service KPIs, ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement.
- Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks, including safety and legislative compliance checks, to ensure consistency and adherence to company processes.
Requirements
- Strong administrative and organisational skills, with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying levels of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes is advantageous, though full training will be provided.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Lettings Administrator - Lancashire, FY4 4XN in Blackpool employer: Haven
At Haven, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where you can thrive as a Lettings Administrator. With comprehensive training, career development opportunities, and exclusive team perks, including discounts on holidays and dining, we ensure our employees feel valued and empowered to grow. Join us in Lancashire and be part of a dedicated team that prioritises exceptional service and owner satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator - Lancashire, FY4 4XN in Blackpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lettings Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Familiarise yourself with their Letting Owner promises and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 3
Practice your communication skills! Since the role involves building relationships with Letting Owners, being able to articulate your thoughts clearly and confidently is key. Consider doing mock interviews with friends or family to sharpen your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our One Great Team at Haven.
We think you need these skills to ace Lettings Administrator - Lancashire, FY4 4XN in Blackpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lettings Administrator role. Highlight your organisational skills and any experience you have in managing relationships, as these are key to impressing us!
Show Off Your Communication Skills:Since you'll be engaging with Letting Owners and various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to showcase this.
Be Proactive in Your Approach:We love a solutions-focused mindset! In your application, mention any examples where you've successfully resolved issues or improved processes. This will show us that you're the right fit for our team.
Apply Through Our Website:To make things easier for both of us, please apply directly through our website. It’s a quick process and ensures your application gets to the right hands without any hassle!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can contribute to the team and support the Head of Holiday Home Revenue.
✨Showcase Your Communication Skills
Since this role involves building relationships with Letting Owners, be prepared to demonstrate your excellent communication abilities. Think of examples where you've successfully resolved issues or addressed concerns in a previous role. This will show that you can engage confidently with various stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle owner feedback. Prepare specific scenarios from your past experiences where you’ve had to manage conflicts or improve processes. This will highlight your proactive and solutions-focused approach.
✨Research the Company Culture
Haven values an inclusive and supportive work environment, so do a bit of research on their culture. Be ready to discuss why you want to be part of their 'One Great Team' and how you can contribute to enhancing the Letting Owner experience. This shows your genuine interest in the company.
