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- Tasks: Deliver exceptional service to holiday home owners and manage transactions smoothly.
- Company: Join Haven, a vibrant team focused on creating memorable holiday experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that makes holiday dreams come true for families.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Exciting career path with training provided to enhance your skills.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
Holiday Home Administrator - Lancashire, FY4 4XN in Blackpool employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Administrator - Lancashire, FY4 4XN in Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their expectations for the Holiday Home Revenue Administrator and how success is measured.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Haven and being part of the amazing work we do.
We think you need these skills to ace Holiday Home Administrator - Lancashire, FY4 4XN in Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Holiday Home Administrator role. Highlight your organisational skills and customer service experience, as these are key for us at Haven. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've handled transactions or resolved issues in the past, showing us your proactive approach.
Showcase Your Communication Skills: Since you'll be interacting with owners and prospective owners, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t hesitate to show off your friendly personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Holiday Home Revenue Administrator. Familiarise yourself with the key tasks like managing transactions and ensuring compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained high standards, as this will demonstrate your fit for the position.
✨Customer Service is Key
Highlight your customer service skills during the interview. Think of specific instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of delivering exceptional service to owners and prospective owners, which is crucial for this role.
✨Be Proactive in Problem-Solving
Prepare to discuss how you've tackled challenges in previous roles. The interviewer will want to see that you have a proactive and solution-oriented approach. Share examples of how you resolved issues efficiently, especially in situations involving sensitive information or compliance processes.
