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- Tasks: Manage holiday home transactions and ensure exceptional service for owners.
- Company: Join Haven, a vibrant team dedicated to delivering great experiences.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Be part of a dynamic team making holiday dreams come true.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Exciting role with potential for growth in the holiday industry.
The predicted salary is between 36000 - 60000 £ per year.
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you'll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We're seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover "snagging" issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
Holiday Home Administrator in Blackpool employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Administrator in Blackpool
✨Tip Number 1
Network like a pro! Reach out to people in the holiday home industry on LinkedIn or at local events. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you’ve managed transactions or resolved issues in the past. We love seeing candidates who can demonstrate their abilities!
✨Tip Number 4
Apply through our website for the best chance of landing that Holiday Home Administrator role. We keep an eye on applications that come directly from our site, so don’t miss out!
We think you need these skills to ace Holiday Home Administrator in Blackpool
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Holiday Home Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. Use examples from your past experiences to show us how you’ve nailed this before.
Customer Service is King: We’re all about exceptional service here at Haven. In your application, share stories that showcase your customer service skills. Let us know how you’ve gone above and beyond to ensure satisfaction for owners or clients in the past.
Be Proactive and Solution-Oriented: We love a can-do attitude! When writing your application, mention times when you’ve tackled challenges head-on. Show us how you’ve resolved issues efficiently and kept things running smoothly, just like we do at StudySmarter.
Apply Through Our Website: Ready to join our One Great Team? Make sure you apply through our website! It’s the best way for us to see your application and get you started on this exciting journey with us.
How to prepare for a job interview at Haven
✨Know Your Stuff
Before the interview, make sure you understand the role of a Holiday Home Revenue Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing transactions and ensuring compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational abilities, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Think about times when you coordinated events or handled customer interactions smoothly – these stories will highlight your skills perfectly.
✨Customer Service is Key
As you'll be dealing with owners and prospective owners, it's crucial to demonstrate your strong customer service skills. Prepare to discuss how you've gone above and beyond for customers in previous roles. Maybe you resolved a tricky issue or received positive feedback – these anecdotes will showcase your commitment to exceptional service.
✨Be Proactive and Solution-Oriented
The job calls for a proactive approach to resolving issues, so think of examples where you've tackled challenges head-on. Whether it was addressing a snagging issue or improving a process, showing that you can think on your feet and find solutions will impress the interviewers and align with their expectations.
