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- Tasks: Create unforgettable experiences for guests with friendly interactions and problem-solving skills.
- Company: Join Haven, a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible hours, competitive pay, and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Dynamic environment with opportunities for personal growth and teamwork.
The predicted salary is between 12 - 16 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special.
As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
Experience Team Member in Blackpool employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member in Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! As a Guest Experience Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers. This will demonstrate your customer-focused attitude and show how you can contribute to making every guest's stay unforgettable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Haven and ready to make a difference in our guests' experiences.
We think you need these skills to ace Experience Team Member in Blackpool
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the role of Guest Experience Team Member. Highlight any relevant experience or skills that show how you can contribute to making our guests feel welcome and valued.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made someone's day better in previous roles or even in everyday situations.
✨Practice Active Listening
Demonstrate your listening skills by engaging with the interviewer. When they ask questions, take a moment to reflect before responding. This shows that you value their input and are ready to tackle guest concerns with patience and understanding.
✨Highlight Teamwork
Collaboration is crucial in this role. Be prepared to discuss times when you've worked effectively in a team. Share specific examples of how you contributed to a positive experience for customers or resolved issues together with colleagues.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or guest complaints. Think of a few scenarios where you turned a negative experience into a positive one. This will showcase your problem-solving skills and ability to maintain a friendly, professional manner under pressure.
