At a Glance
- Tasks: Support guests and team members while managing HR and administrative tasks.
- Company: Join Haven's One Great Team in a vibrant, inclusive environment.
- Benefits: Up to 50% off dining, discounts on holidays, free access to facilities, and career development.
- Other info: Enjoy comprehensive training and a supportive work culture.
- Why this job: Make a real impact by enhancing guest experiences and supporting your team.
- Qualifications: Customer service or admin experience is a plus; passion for people is essential.
The predicted salary is between 25000 - 30000 € per year.
Join our One Great Team at Haven as a People Administrator, a dynamic dual-role position where you’ll support both our guests and our team members to help create an exceptional park experience. This varied role blends front-of-house guest service with People/HR administration. You’ll be the friendly face welcoming guests at reception and the organised, reliable support our managers and team members depend on. From delivering warm welcomes and resolving guest queries to supporting recruitment, payroll and compliance processes, you’ll play a vital role in keeping everything running smoothly. If you’re passionate about people, thrive on variety, and enjoy balancing customer interaction with administration, this is a fantastic opportunity to make a real impact.
Key Responsibilities
- Work collaboratively across departments to ensure a seamless guest and team experience and share feedback to drive improvements.
- Support recruitment, onboarding, compliance checks and accurate team records.
- Guide managers on HR systems and process starters and leavers correctly.
- Assist with payroll, absence and holiday tracking to ensure accuracy.
- Support engagement initiatives and act as a point of contact for team member queries relating to pay, policies and wellbeing.
- Deliver a warm, professional welcome to guests and owners at reception.
- Support check-ins, bookings and enquiries, resolving issues with care and efficiency.
Requirements
- Experience in customer service, reception, HR, or administrative roles is beneficial.
- A genuine passion for people, both guests and team members alike.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills with the ability to actively listen and provide clear guidance.
- Comfortable balancing guest-facing responsibilities with administrative tasks.
- Professional, approachable, and solution-focused under pressure.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How To Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk
People Administrator Support in Berwick-Upon-Tweed employer: Haven
At Haven, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and teamwork. As a People Administrator Support, you'll enjoy comprehensive training, career development opportunities, and exclusive perks such as discounts on dining and holidays, all while contributing to creating memorable experiences for our guests and team members in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land People Administrator Support in Berwick-Upon-Tweed
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the HR or customer service sectors. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions related to people administration and customer service. Role-play with a mate to boost your confidence and get feedback on your answers.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for helping people shines through. Share examples of how you've made a difference in previous roles.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace People Administrator Support in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Your Passion for People:In your application, let us know why you love working with people! Share any experiences that highlight your customer service skills and your genuine interest in making others feel welcome.
Be Organised and Detail-Oriented:Since this role involves a mix of guest interaction and admin tasks, make sure to showcase your organisational skills. Mention any relevant experience where you’ve successfully managed multiple responsibilities at once.
Communicate Clearly:We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and avoid jargon to make your points stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and it helps us keep everything organised. Plus, it only takes about 5 minutes!
How to prepare for a job interview at Haven
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Administrator Support role. Familiarise yourself with the key responsibilities like supporting recruitment and delivering guest service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about people, be ready to share examples of how you've successfully interacted with guests or team members in the past. Highlight your customer service experience and any situations where you resolved issues effectively.
✨Prepare for HR Scenarios
Brush up on basic HR processes, especially around onboarding and payroll. Be prepared to discuss how you would handle common HR scenarios, as this will show your understanding of the administrative side of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, engagement initiatives, or training opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
