At a Glance
- Tasks: Lead the Holiday Home Revenue team to optimise pitch profitability and enhance guest experiences.
- Company: Join Haven, a vibrant team focused on creating lasting holiday memories.
- Benefits: Enjoy up to 25% annual bonus, exclusive discounts, and career development opportunities.
- Other info: Inclusive work environment with comprehensive training and support.
- Why this job: Be a key player in shaping unforgettable holiday experiences for guests and owners.
- Qualifications: Senior-level sales experience and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Position: Head of Department – Head of Holiday Home Revenue
Type: Full-Time/Permanent
Bonus: Up to 25% Annual Bonus
Join our One Great Team here at Haven as a Head of Holiday Home Revenue leading your team to optimise pitch profitability and provide an excellent sales and letting experience for all guests. Helping them to find their perfect Holiday Home that they can enjoy for years to come, creating memories that last a lifetime.
In this role, you will be at the helm of the Holiday Home Revenue Team, leading with clear direction and plenty of motivation. You will inspire your team to hit their goals and keep up high standards by showing them how it’s done! You will be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You will also be the driving force behind optimising revenue, working closely with the Experience Team to ensure delivery of a first-class sales experience for all Guests and Owners. Plus, you will make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
- Leadership: Provide visionary leadership to the Holiday Home Revenue team, setting clear goals and expectations, and motivating the team to achieve outstanding results and develop a high performing team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for success with Haven.
- Guest experience: Interacting with, building rapport and fostering trusted relationships with current guests and owners. Seeking out and creating opportunities to talk to potential new holiday homeowners sharing with them all the benefits of holiday home ownership with Haven. Overseeing the after sales process and the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise.
- Strategic Planning: Develop and execute strategic plans to achieve departmental and organizational objectives, including budgeting and resource allocation.
- Team Management: Recruit, train, mentor, and evaluate your team’s performance, fostering a culture of collaboration, innovation, and professional development.
- Performance Optimization: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Support and motivate your Team to deliver sales and part-exchange targets, ensuring Owner lettings is managed in-line with the pitch strategy to enable maximisation of holiday availability.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to build strong relationships, identify opportunities for growth, and ensure guest satisfaction.
- Compliance: Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.
- Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.
Requirements
- Prior senior-level experience within a high value item sales environment
- Experience of holiday home or caravan sales would be an advantage
- Demonstrating proven expertise in leadership and organization, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.
- Proven expertise in developing strategic plans and addressing problems.
- Effective communication and interpersonal skills.
- Proven history of accomplishing goals within the department and across the organisation.
- Knowledge of industry trends, regulations, and best practices.
- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.
- Highly effective at organising tasks with a focus on meticulous detail.
- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periods.
What We Offer
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at:
Head of Holiday Home Revenue - Northumberland, TD15 2PA in Berwick-Upon-Tweed employer: Haven
At Haven, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. As the Head of Holiday Home Revenue in Northumberland, you'll lead a dedicated team while enjoying comprehensive training, career advancement opportunities, and exclusive perks such as discounts on holidays and dining. Join us to create lasting memories for our guests and be part of a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Holiday Home Revenue - Northumberland, TD15 2PA in Berwick-Upon-Tweed
✨Tip Number 1
Network like a pro! Reach out to your connections in the holiday home industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their team and enhance guest experiences.
✨Tip Number 3
Practice your pitch! Be ready to talk about your past achievements and how they relate to the role of Head of Holiday Home Revenue. Highlight your leadership skills and how you’ve optimised performance in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our One Great Team at Haven!
We think you need these skills to ace Head of Holiday Home Revenue - Northumberland, TD15 2PA in Berwick-Upon-Tweed
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the Head of Holiday Home Revenue role – it’ll make a big difference!
Show Your Passion:We love seeing candidates who are genuinely excited about the role. Share why you’re passionate about holiday homes and how you can contribute to our team’s success!
Check Your Details:Before hitting submit, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for this role!
How to prepare for a job interview at Haven
✨Know Your Numbers
As the Head of Holiday Home Revenue, you'll need to demonstrate your understanding of revenue optimisation. Brush up on key metrics related to sales performance and budget management. Be ready to discuss how you've successfully managed costs and maximised profitability in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to inspire and develop a team. Prepare to share specific instances where you've motivated your team to achieve outstanding results or tackled challenges head-on.
✨Understand Guest Experience
Since guest satisfaction is crucial, be prepared to discuss how you would enhance the sales journey for potential holiday homeowners. Think about ways to build rapport with guests and ensure their experience exceeds expectations, even after the sale.
✨Strategic Thinking is Key
You'll need to develop and execute strategic plans, so come equipped with examples of how you've approached strategic planning in the past. Discuss how you've identified opportunities for growth and implemented improvements to drive performance within your team.
