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- Tasks: Be the friendly face that welcomes guests and ensures their stay is unforgettable.
- Company: Join Haven's vibrant team dedicated to creating memorable experiences.
- Benefits: Earn up to £12.21 per hour with flexible hours and training provided.
- Why this job: Make a real difference in guests' holidays while working in a fun environment.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a dynamic role with opportunities for growth and teamwork.
The predicted salary is between 22000 - 30000 £ per year.
Position: Guest Experience Team Member
Type: Full-Time / Part-Time / Seasonal
Pay Rates: Up to £12.21 per hour depending on age
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check-in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
- Comfortable working outdoors at our check-in gate, welcoming guests and owners as they arrive.
Experience Team Member - Northumberland, TD15 2PA in Berwick-Upon-Tweed employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member - Northumberland, TD15 2PA in Berwick-Upon-Tweed
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think about some scenarios where you can showcase your friendly and helpful nature. Role-play with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Be ready to share your experiences! Think of examples from past jobs or situations where you've made someone's day better. This will help you demonstrate your customer-focused attitude and problem-solving skills during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Haven and ready to make every guest's stay unforgettable!
We think you need these skills to ace Experience Team Member - Northumberland, TD15 2PA in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for creating memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the role of Guest Experience Team Member. Highlight any relevant experience or skills that show how you can contribute to making our guests feel welcome and valued.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey genuine enthusiasm during the interview. Smile, maintain eye contact, and express your excitement about creating memorable experiences for guests.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Be ready to discuss how you would handle guest complaints or questions. Use specific examples from past experiences to demonstrate your problem-solving skills and ability to listen actively.
✨Highlight Teamwork Skills
Collaboration is crucial in this role. Be prepared to talk about times when you've worked effectively in a team. Share how you contributed to a positive atmosphere and helped enhance the overall experience for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how feedback from guests is used to improve services. This shows your interest in the role and commitment to providing excellent guest experiences.
