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- Tasks: Be the heart of guest experiences, ensuring every stay is memorable and enjoyable.
- Company: Join Haven, a vibrant team dedicated to creating unforgettable moments for guests.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Make a real difference in guests' holidays while working in a fun, friendly environment.
- Qualifications: Customer service experience is a plus, but passion for people is what we value most.
- Other info: Enjoy a dynamic role with opportunities to grow and develop your skills.
The predicted salary is between 10 - 12 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special!
As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check-in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
- Comfortable working outdoors at our check-in gate, welcoming guests and owners as they arrive.
Experience Team Member - Haven in Berwick-Upon-Tweed employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member - Haven in Berwick-Upon-Tweed
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think of some scenarios where you can showcase your friendly and helpful nature. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Even if you haven't worked in a similar role before, think about times when you've provided great customer service or solved problems. These stories will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining Haven and ready to be part of making every guest's stay unforgettable.
We think you need these skills to ace Experience Team Member - Haven in Berwick-Upon-Tweed
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with guests and making their experience special.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you can contribute to creating a welcoming atmosphere and enhancing guest experiences – that’s what we’re all about!
Show Your Passion: We love candidates who are passionate about working with people. Share any stories or experiences that demonstrate your commitment to providing excellent service and making guests feel valued.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Practice Active Listening
Demonstrate your ability to listen attentively by engaging with the interviewer. When they ask questions, take a moment to reflect before responding. This shows that you value their input and are ready to tackle guest concerns with care.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or guest complaints. Think of specific examples from your past experiences where you turned a negative situation into a positive one. This will highlight your problem-solving skills and customer focus.
✨Emphasise Team Collaboration
Since this role involves working closely with others, be ready to discuss how you’ve collaborated in previous jobs. Share stories that showcase your teamwork skills and how you contributed to creating a seamless experience for customers.
