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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join Haven's vibrant team dedicated to exceptional guest experiences.
- Benefits: Earn up to £12.21 per hour, with flexible hours and training provided.
- Why this job: Be the heart of our guest experience and make lasting memories.
- Qualifications: Customer service experience is a plus, but passion for people is key.
- Other info: Enjoy a dynamic role in a friendly, outdoor environment.
The predicted salary is between 10 - 15 £ per hour.
Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you’ll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience. From cheerful hellos to problem-solving pros, you’ll play a key role in making every guest’s stay unforgettable.
Key Responsibilities
- Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our check-in gate and our vibrant reception area, creating an inviting atmosphere and a positive first impression.
- Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
- Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
- Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
- Create a welcoming space, ensuring a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
Requirements
- Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
- Customer focused with a passion for working with people.
- Can actively listen, communicate clearly, and maintain a professional, friendly manner.
- Ability to handle challenges or guest complaints with patience, tact, and efficiency.
- Comfortable working outdoors at our check-in gate, welcoming guests and owners as they arrive.
Experience Team Member in Berwick-Upon-Tweed employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Member in Berwick-Upon-Tweed
✨Tip Number 1
Get to know the company culture! Before your interview, check out Haven's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their One Great Team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with guests all day, think about how you can showcase your friendly and welcoming nature during the interview. Maybe even role-play some scenarios with a mate to get comfortable.
✨Tip Number 3
Be ready to share your experiences! Even if you haven't worked in customer service before, think of times when you've helped someone or solved a problem. These stories can really highlight your ability to connect with guests and make their experience special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at Haven and ready to dive into the guest experience role!
We think you need these skills to ace Experience Team Member in Berwick-Upon-Tweed
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with people and creating memorable experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. If you've worked in customer service or similar roles, share those stories that showcase how you’ve made guests feel valued and welcome.
Showcase Your Communication Skills: Since you'll be interacting with guests, it's important to demonstrate your communication skills in your application. Use clear and friendly language, and maybe even include a brief example of how you’ve handled a guest's concern in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Haven
✨Show Your Enthusiasm
As a Guest Experience Team Member, your energy is key! Make sure to convey your passion for customer service during the interview. Share examples of how you've made guests feel welcome in previous roles or even in everyday situations.
✨Listen and Respond
Demonstrate your active listening skills by engaging with the interviewer. When they ask questions, take a moment to think before responding. This shows that you value their input and are ready to tackle challenges with patience and tact.
✨Highlight Teamwork
Collaboration is crucial in this role. Be prepared to discuss times when you've worked effectively with others to enhance a guest's experience. This could be through problem-solving or simply ensuring smooth service together.
✨Prepare for Scenarios
Think about potential guest scenarios you might face and how you'd handle them. Whether it's a complaint or a special request, being ready with thoughtful responses will showcase your ability to create memorable experiences.
