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- Tasks: Lead a vibrant team to create unforgettable swimming and activity experiences for guests.
- Company: Join a dynamic leisure organisation focused on fun and safety.
- Benefits: Enjoy a competitive salary, up to 10% annual bonus, and career development opportunities.
- Why this job: Make a splash in your career while inspiring others and enhancing guest experiences.
- Qualifications: Experience in leisure management and strong leadership skills are essential.
- Other info: Flexible hours with opportunities for training and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.
In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.
Activities & Pool Manager - Northumberland, TD15 2PA in Berwick-Upon-Tweed employer: Haven
Contact Detail:
Haven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Pool Manager - Northumberland, TD15 2PA in Berwick-Upon-Tweed
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and hospitality industry. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Get your hands dirty with some volunteering or part-time work in similar roles. This not only boosts your CV but also gives you real-world experience that can set you apart from other candidates. Plus, it shows your commitment to the field!
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and guest experience. Think of examples from your past roles where you’ve tackled challenges or improved service. We want you to shine when it’s your time to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Activities & Pool Manager - Northumberland, TD15 2PA in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven performance in previous roles, especially in activities or leisure management.
Focus on Guest Experience: Since guest satisfaction is key, share examples of how you've improved service or resolved issues in the past. We love hearing about your problem-solving skills and how you create a welcoming atmosphere!
Be Clear About Your Compliance Knowledge: Mention any experience you have with health and safety regulations. We need someone who can keep everything safe and compliant, so don’t forget to include relevant details in your application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board for an exciting role with us!
How to prepare for a job interview at Haven
✨Show Your Leadership Skills
As an Activities & Pool Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past, tackled challenges, and achieved targets. Be ready to discuss specific situations where your guidance made a difference.
✨Highlight Guest Experience Focus
This role is all about ensuring top-tier guest satisfaction. Think of instances where you’ve gone above and beyond for customers or resolved issues effectively. Share these stories to show that you understand the importance of creating memorable experiences.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure and hospitality. Be prepared to discuss how you’ve ensured compliance in previous roles. This will show that you take safety seriously and can maintain high standards.
✨Demonstrate Resource Management Skills
Managing budgets and resources is key in this position. Come equipped with examples of how you've successfully managed finances or optimised resources in past roles. This will highlight your organisational skills and ability to maximise efficiency.
